Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.
As a Community Outreach Patient Navigator supporting the Trauma department, you will serve the community by decreasing disparities through navigation and education. In this role, you will build working relationships, solve problems, remove barriers to care and support patients through the continuum of care. You will also educate the general community on diseases, prevention and health screenings while identifying and linking eligible patients and their families to services. Every day, your efforts can make a lasting, meaningful difference.
A caregiver in this role works days from 7:00 a.m. – 3:30 p.m.
This position is based at Fairview Hospital, with the possibility at other sites as needed.
A caregiver who excels in this role will:
Coordinate and educate patients within the community on disease prevention and screening.
Identify and address barriers to care, including fear, trust, financial, insurance, transportation and psychosocial concerns, to ensure appropriate clinical care is coordinated and provided in a timely manner.
Help patients navigate our complex health care systems.
Coordinate appointments related to health screenings, such as mammogram results, colonoscopy results and pathology reports.
Navigate patients to appropriate health care providers within Cleveland area facilities.
Identify barriers to care and coordinate resolution through social work support, Medicaid, Medicare, prescription assistance programs, community resources, primary care services and medical homes.
Support the coordination and execution of community events.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
Three years of related experience in customer relations with diverse patient/culture populations, exhibiting problem solving skills
Excellent patient service orientation skills
Interpersonal skills with special emphasis on oral and written communication, process improvement and problem resolution
Preferred qualifications for the ideal future caregiver include:
Knowledge of Electronic Medical Record (EMR)
Proficient in spoken and written Spanish
Experience in healthcare, preferably with a background as a social worker or in community-based work
Physical Requirements:
May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing.
May need to lift boxes or carry objects
Working evenings and weekends is required
Personal Protective Equipment:
PPE 1
PPE 2
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities