With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
The Community of Practice Manager supports the effectiveness of World Vision’s Digital Marketing & Engagement team by ensuring that workflows and knowledge management are organized and efficient. This includes facilitating effective knowledge development, curation, and sharing for the Digital Marketing & Engagement Centers of Excellence (CoE) and Communities of Practice (CoP) across World Vision offices worldwide. This role ensures the efficient collection and management of CoE and CoP process, learning, and impact information, collaborating with CoE and other stakeholders across World Vision entities. The Manager also coordinates CoE and CoP meetings of all types to ensure that data, information, learning, and process workflows are organized and efficient.
MAIN RESPONSIBILITIES
Coordinate CoE and CoP engagement and collaboration
- Manage the CoE and CoP calendars, schedule meetings, workshops, learning sessions, and global alignment calls.
- Support the preparation and follow-up of meeting materials, agendas, and minutes, ensuring actions are tracked and closed.
- Maintain a contact registry of CoE leads, contributors, and participating offices.
Manage production, curation, and branding of CoE and CoP knowledge and content
- Maintain the CoE knowledge repository (SharePoint, Teams, or Confluence) — ensuring that frameworks, playbooks, reports, and test learnings are properly versioned and searchable.
- Curate and upload best practices, test results, and case studies from markets into the shared Test Bank or CoP library.
- Ensure all CoE deliverables (frameworks, toolkits, playbooks) are standardized, branded, and consistently formatted.
- Support the documentation of success stories and quarterly “What We Learned” summaries.
- Work with Knowledge Management (KM) teams to manage the platform and tools.
- Ensure taxonomy, tagging, and continual update of metadata to suit current KM systems and processes as directed
Manage communications and facilitate training for CoE and CoP
- Coordinate training sessions, webinars, and workshops.
- Showcase success stories and measurable impact.
- Create communication plans to highlight community achievements.
- Present progress to stakeholders.
- Collect feedback and continuously improve community operations.
KNOWLEDGE, SKILLS, AND EXPERIENCE
- Bachelor’s degree in knowledge management, project management, communications, or a related field. Experience may be substituted for education – this will be considered on a case-by-case basis.
- 5-8 years’ experience managing the creation, storage, and effective accessibility of knowledge products.
- 5-7 years’ demonstrated experience managing the gathering, development, and curation of process, impact, and communications content.
- 5-7 years’ experience coordinating team calendars and schedules to ensure efficient knowledge management and workflows.
- Experience working within distributed, global teams.
- Spoken and written English, fluent proficiency.
- Availability to travel up to 10% of the time.
Applicant Types Accepted:
Local Applicants Only