Community Expectations Coordinator
Office of Community Expectations (OCE)
Application Process:
Please include a cover letter with your resume/CV.
About Office of Community Expectations (OCE)
The Office of Community Expectations (OCE) works to provide preventative education regarding student behavior policies to students and Recognized Student Organizations. This office works together with other key members of the university to implement the university’s Unifying Values outlined in our student handbook, as it relates to students and community expectations.
The mission of the Office of Community Expectations (OCE) is to promote student accountability, community standards, and responsibility. We strive to achieve this through proactive education, preventative interventions, an individualized developmental approach, and a connection to the greater USC community and its resources.
About the Opportunity
The Community Expectations Coordinator is responsible for Investigating, processing and resolving reported incidents of conduct of a non-academic nature by students in violation of the university’s student handbook and other university policies. Promotes and ensures accountability to and understanding of university practices and policies through intervention and disciplinary action and serves as a primary point of contact for students, faculty, staff, and external parties and witnesses.
Job accountabilities include:
- Meets with students through informal and formal processes to discuss reported incidents of alleged non-academic misconduct. Conducts investigations, when necessary, as outlined in the university’s student handbook and other university policies. Determines and processes investigative plan and timeline. Identifies and interviews faculty, staff, respondents, and witnesses, and serves as the primary case processor and point of contact for all interested parties. Gathers, reviews, and analyzes information/ evidence as outlined in the student handbook and other university policies.
- For formal resolutions, convenes and conducts hearings with student respondents and advisors to inspect and review all information/evidence and allegations brought against respondents. Conducts further investigation as appropriate. Weighs information/evidence from various sources, determines credibility, makes a determination of responsibility when supported by the information/evidence, and proactively identifies non-academic conduct violating the student handbook and other university policies.
- Prepares and maintains necessary reports based on investigative determinations, documenting the chronology and content of the investigation and information/evidentiary review process. Resolves cases, renders findings of responsibility when supported by the information/evidence and determines violations of policy. Determines outcomes as appropriate that support the mission, values, health, safety and wellbeing of the university community and the mission of the office. Ensures students complete assigned outcomes. Provides information as needed to the appeals coordinator.
- Communicates and provides information about the disciplinary review process. Provides guidance and support resources to students involved in the investigation and disciplinary review process. Tracks case developments, completion and follow-up including outcome compliance. Identifies trends in student non-academic incidents in various campus communities for education and outreach.
- Provides consultation when appropriate to faculty, staff, and other members of the USC community regarding the conduct review process. Provides training to individuals or groups relevant to policies governing the university’s student handbook and other university guidelines as appropriate. Develops, plans, and presents student, parent, and faculty/staff educational programs. Assists in preparation or updates of publications. Provides training and guidance to graduate and undergraduate workers.
- Collaborates and coordinates with campus partners, faculty, and staff as appropriate to mitigate threat and increase student support. Addresses and responds to student behavioral problems and mental health concerns. Guide students in examining their decision-making process within the context of their health, safety and wellbeing, and adjustment to campus life. Educates students about community expectations related to the student handbook at USC. Guides students in identifying problems, resources, and developing strategies to best address issues that pose challenges to students’ personal and educational success; helps students refine conflict resolution and decision-making skills; refers students to appropriate resources to address issues of concern.
- Maintains compliance with federal and state laws regarding privacy. Maintains compliance with university policy and legal mandates regarding fair process and student procedural rights. Maintains statistical data, department and student records, documentation of procedural compliance, communication, and case management.
- Assists with the review panel recruitment and training and website updates and communications; works with various student populations on the campus, as assigned.
- Engages proactively in the USC community in outreach, prevention and educational efforts related to the university’s community expectations.
- Participates in campus activities, events, and celebrations to enhance office visibility (e.g., new student orientation, move-in, Homecoming, Commencement, etc.).
- Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities. Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety.
- Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold the principles of the USC Code of Ethics. Performs other related duties as assigned or requested.
Application Procedure:
Please include a cover letter with your CV/resume. It can be added to the application at the same time/place you add your CV/resume.
Job Qualifications:
- Minimum Education: Master's degree, Combined experience/education as a substitute for minimum education.
- Minimum experience: 3 years in directly related field
- Minimum field of expertise: Directly related experience in advising, investigating, student conduct and/or adjudicating misconduct cases and handling grievance processes.
- Demonstrated ability to make thoughtful and effective recommendations in conduct-related matters.
- Demonstrated critical thinking, communication, and writing skills.
- Preferred Education: Master’s degree
The annual base salary range for this position is $78,256.44 - $82,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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Minimum Education:
Master's degree
Addtional Education Requirements
Combined experience/education as substitute for minimum education
Minimum Experience:
3 years
Minimum Skills:
Directly related experience in student support services.
Demonstrated interpersonal, critical thinking and communication skills.
Demonstrated analytical and/or problem solving capabilities.
Ability to deal objectively and tactfully with sensitive, confidential information.
Ability to conduct interviews and investigations.
Ability to present ideas clearly and effectively, both orally and in writing.
Preferred Education:
Master's degree
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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