Responsible for providing overall supervision and leadership for the 911 Communications staff to ensure quality performance of general functions within the Emergency Communications Center.
Salary: Depending on qualifications and experience
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Monitor and evaluate emergency call response and dispatch activities to correct deficiencies and maintain adherence to policies/procedures of the assigned personnel.
Coordinate activities by scheduling work assignments, setting priorities, and directing the work of the staff.
Conduct quality assurance reviews of emergency calls in accordance with established directives and guidelines.
Plan and coordinate in-service and on-the-job training to improve the overall performance of the staff.
Identify and resolve telephone and computer system malfunctions as they may arise.
Perform duties of a Public Safety Dispatcher as needed.
High School Diploma or General Equivalency Diploma (G.E.D.)
2 years related experience
1 year experience in a leadership role
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Education/ Experience:
6 months advanced training or coursework past the high school level
2-4 years experience as a Public Safety Dispatcher
1 year experience in a leadership role in a communication or dispatch center
General knowledge of telecommunications equipment operation and functions
Considerable knowledge of each section of a Computer Aided Dispatch (CAD) system (911, fire dispatch, police dispatch)
Considerable knowledge of law enforcement practices and situations Skill in coordinating mental, manual and visual activities simultaneously
Skill in projecting authority and interacting in harmony with other employees in a confined environment
Skill in recording and organizing data from a variety of sources at the same time
Skill in the use of a wide variety of computer applications including Microsoft Office Skill in interpreting and appropriate application of statutes, ordinances, codes, and policies
Skill in responding to and applying established procedures and policies for emergency situations and directing the work of others in emergency conditions
Ability to multitask and demonstrate appropriate judgment on the spot
Ability to work under pressure and during emergency situations and react quickly to signals, unexpected situations and/or emergencies
Ability to provide leadership and motivation and hold team accountable for actions
Licenses and Certifications
Basic Telecommunicator Proficiency-TCLEOSE (Texas Commission on Law Enforcement Officer Standards and Education) required
Medical Priority Emergency Medical Dispatch (EMD) license and certification required
Texas Department of Safety (DPS) National Crime Information Center (NCIC)/ Texas Crime Information Center (TCIC) certification
Texas Law Enforcement Telecommunications System (TLETS) Operator certification required CPR Certification