This newly created Community Programs Principal role is a strategic leadership opportunity designed to oversee the full spectrum of internal and external communications for The Cigna Group’s Community Programs. In addition to leading communications, the role will serve as Deputy of the team, providing critical support in team operations, strategic planning, and leadership continuity.
The successful candidate will be responsible for crafting compelling narratives, elevating brand visibility, and driving engagement across our company’s philanthropic organization, The Cigna Group Foundation, as well as our Corporate & Employee Giving and Employee Volunteer programs. We are seeking a seasoned communications professional with a passion for purpose-driven work and the ability to lead with influence across a dynamic, mission-focused team.
Responsibilities
- Develop and execute a comprehensive, high-impact communications plan to reach, engage and inspire our audiences about the work our company is doing to improve the communities we serve through our philanthropic organization, The Cigna Group Foundation, and our corporate and employee community engagement pillars.
- Stakeholders include non-profit partners, clients, current and prospective employees, and elected officials, among others.
- Play an integral role in strategy research and development, as well as the annual planning process, presentations, and reports.
- Write key messages, press releases, media advisories, social media content, and manage media outreach to support grantee announcements, local events, and other opportunities for amplification.
- Own all content on our company’s intranet, sharing compelling stories of our nonprofit grantee partners, our employee volunteerism programs and the impact we create.
- Track internal and external media metrics, generating actionable insights to shape future strategies.
- Collaborate with and represent our team in internal cross-functional meetings (Marketing, Government Affairs, HR, business units and additional orgs) to drive awareness and advocacy for our programs and events.
- Lead the collation, review, and distribution of community content in publicly facing enterprise reports: annual report, state impact reports, corporate impact report; as well as internal documents.
- Support the monitoring of progress on priorities and reporting outcomes through leadership of the monthly dashboard and budget meetings and deliverables.
- Support the team and the Director, Community Programs in ensuring efficient and effective ways of working, such as team professional development, vendor evaluations and procurement processes, when applicable; and assisting with ad hoc requests submitted to our team for evaluation.
Ideal candidates will offer
- Bachelor’s or Master’s degree in communications or related field.
- At least 10+ years’ experience in a corporate communications role or public relations agency or a related field that provided exposure to communications as well as business strategy and development.
- Strong understanding of healthcare industry dynamics, community impact landscape and best practices, and employee engagement challenges, preferences, and opportunities.
- Results and detail oriented with exceptional follow-up skills and metrics tracking and analysis, including strong proficiency in using excel and other project management tools that involve formulas and calculations.
- Demonstrated proficiency in leveraging AI tools and platforms (e.g., Microsoft Copilot) to enhance decision-making, streamline workflows, and improve organizational outcomes.
- Proficiency in content creation tools (e.g., Adobe Creative Suite, Canva).
- Proven ability to communicate with clarity, confidence, and credibility across all levels of the organization, demonstrating sound judgment, professionalism, and executive presence in high-stakes environments.
- Ability to manage and prioritize multiple requests, often containing sensitive information, in a fast-paced, highly matrixed work environment.
- A positive attitude with a proactive approach to accomplishing objectives and inspiring colleagues to achieve goals, as well as pitching in to help the larger team work towards priorities, when needed.
- Ability to work from a Cigna office 3 days a week as directed by the business. Target office locations include Bloomfield (CT), Philadelphia, St. Louis, NYC (Midtown), and D.C.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.