Mercy Aged Care

Communications Advisor - Werribee Mercy Hospital Emergency Department

Werribee Mercy Hospital Part time

Employment Type: Fixed Term Part time (approx. 6 months)

Hours: 0.6 per week - 3 days per week

This role offers flexibility, and we are open to determining the weekly working hours and agreed working days with the successful candidate.

Salary: $62,300 package

Location: Hybrid - Werribee Mercy Hospital / Richmond

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Jenni Pattinson - PattinsonJ1@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we're on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The Communications Advisor plays a pivotal role in bringing the new Werribee Mercy Hospital Emergency Department to life.

Working closely with Operational and Group Communications teams, the role delivers engaging, accurate and timely communications that:

  • Support staff readiness and pride during commissioning and opening

  • Clearly explain new ED features, models of care and patient pathways

  • Build understanding, trust and confidence within the local community and with priority stakeholders

  • Reflect and respect the multicultural communities served by Werribee Mercy Hospital

  • Support other areas of the business from time to time as required

This is a fast-paced role requiring strong judgment, proactive thinking, and the ability to work with multiple stakeholders and competing priorities in a dynamic environment.

Key focus of the role

  • Humanising and explaining the Emergency Department experience

  • Translating complex clinical and operational information into clear, accessible content using simple language including preparing briefs for developing visual content

  • Proactively identifying communication opportunities and risks

  • Supporting change, transition and growth in a high-pressure healthcare setting

  • Serving a diverse and complex community in Australia’s fastest growing growth corridor

What you’ll bring

To thrive in this role, you will have:

Personal competencies

  • High level of professionalism and ability to maintain confidentiality.

  • Strong stakeholder relationship management skills, including with senior leaders and external government agencies

  • Comfortable working under pressure and managing competing deadlines

  • Highly proactive, solutions focused and comfortable working with minimal direction

  • Strong planning, prioritisation and time management skills

  • Ability to work independently while contributing positively to a broader team

  • Strong alignment with the mission and values of Mercy Health

Job competencies

  • Advanced writing skills across multiple formats, including storytelling, explanatory content and operational messaging

  • Stakeholder relations experience and engagement with local community groups preferred

  • Event coordination with strong attention to detail

  • Demonstrated project management and organisation skills

  • Strong understanding of risk identification and issues escalation

  • Digital literacy, including internal platforms, websites and social media

  • Cultural awareness and inclusive communication practice

You will also be required to provide evidence of, or in the process of obtaining:

  • A current Police Record Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.