Alcoa

Commercial Supply Chain (Customer Service) AWA Analyst

Brazil, MG, Poços de Caldas Full time

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.

At Alcoa, you’re an essential part of our purpose: to turn raw potential into real progress. This is an opportunity for you to bring your wealth of experience to the team and help shape the future of sustainability with world-changing innovations and low-carbon technologies. You have the power to shape things to make them better.

About the Role:

Reporting to the Commercial Supply Chain Team Leader, the Commercial Supply Chain Analyst is a team member who has experience in supply chain, allowing them to be knowledgeable on all aspects of end-to-end supply chain responsibilities, including contract management, customer service, commercial and shipment documentation, and on-time delivery management

  • Manage the AWA (Alcoa World Alumina - Alumina and NMA) customer portfolio and ensure all commercial transactions comply with established contracts.

  • Ensure compliance with global trade regulations, local tax obligations, and legal governance.

  • Execute mitigating controls for high-risk activities and demonstrate successful audit results.

  • Coordinate and execute commercial processes, draft and management contracts, sales orders, import/export administration, documentation, pricing, hedging, invoicing, and track vessels/rail lineup

  • Maintain high customer satisfaction with internal and external clients, suppliers, traders, and agents.

  • Provide accurate and timely information to support production and financial forecasting processes.

What you can bring to this role:

  • Diploma or Bachelor’s degree in business administration, international relation, foreign trade or a related field

  • Demonstrated experience working within a commercial environment, specifically related to customer service responsibilities

  • Fluent English

  • Excellent communication and autonomy skills with the ability to communicate with all levels of the business

  • Experience with laytimes (despatch/demurrage), shipment and container delivery, freight management, and Bill of Lading requirements

  • Professional and customer-oriented attitude, with attention to detail. Ability to prioritize multiple demands, plan work activities efficiently to meet strict deadlines and high-level goals

What we offer:

  • Competitive remuneration and benefits packages.

  • Flexibility First – Remote work agreement.

  • Telemedicine and telenutrition;

  • Recognition as one of the Best Companies to Work For by Great Place to Work;

  • Recognized by Guia Exame de Diversidade as one of the companies with the best practices related to inclusion, equity, gender, ethnicity, race, People with Disabilities and LGBTQIA+ people.

About the Location

The Poços de Caldas Plant (MG), founded in 1965, was the first Alcoa plant in Brazil, having started its activities in 1970.

At Alcoa, we are committed to generating value in our relationships with all stakeholders in our business, communities and environment. We build inclusive and secure environments so that our people can live and express themselves as they please. With the aim of attracting and retaining diverse talent, the company maintains the inclusion groups that promote internal and external activities to value human diversity and plurality as a way of enriching one's own values.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress.  Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.   

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!  

Your work. Your world. Shape them for the better.