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About the role
The Credit & Affordability team is seeking a Commercial Strategy & Insights Manager to join the Melbourne-based team on a permanent basis. Reporting to the Head of Credit, this role is responsible for delivering commercial insights, financial performance management, and end‑to‑end collections reporting across operational spend and outcomes. The role also oversees the delivery and optimisation of technical platforms and assets, ensuring continuity and alignment across processes, practices, and technology teams.
The role supports delivery of AGL’s strategic objectives through effective governance and performance management of credit and collections partners, alongside robust insights and reporting to manage Credit & Affordability OPEX and NBDE targets (P&L).
Leveraging data and analytics, this role analyses collections journeys and bad-debt drivers to develop and implement evidence‑based resolution strategies. This includes optimising collection methodologies, control sizes, treatment durations, and customer segmentation to drive best‑in‑class performance, maximise debt coverage, minimise debtor volumes, and uphold compliance and adherence standards.
What you’ll be doing:
Deliver financial forecasts and budgeting against OPEX for Credit and Affordability (C&A) as well as Governance of monthly reporting and reconciliations ensuring budget is well maintained and not exceeded.
A proven ability to manage commercial debt collection outcomes while enhancing customer experience
Deliver management reporting to track and measure the effectiveness of each program of work in line with financial targets. Perform regular performance and audit reviews, holding partners accountable to develop action plans and strategies to improve results and add value to the AGL business.
Set partnership and insights strategies that support the overall Credit and Affordability goals and targets
Partner with Data Platform and Data Engineering teams to embed governance principles into data platforms and workflows.
Develop management strategies to transition analytical data assets into enterprise-wide solutions for broader adoption.
Leverage AI to drive deeper insights and improve team performance.
What you’ll bring:
Demonstrates a high level of independence and accountability, confidently managing complex enquiries, escalations, and sensitive internal and external matters
Leads the translation of operational strategy into scalable, customer‑centric delivery models across multiple layers of the organisation
Exhibits strong conceptual and strategic thinking, with the ability to navigate complexity and influence long‑term outcomes
Brings strong commercial acumen, balancing financial performance, customer outcomes, and risk to drive sustainable results
Applies disciplined risk management through robust systems, governance frameworks, and control mechanisms
Provides inspirational leadership through effective coaching, performance management, and capability development, building high‑performing and engaged teams
If you are interested in this role or have any further questions, please submit your application or reach out to me directly.
At AGL, we offer a wide range of benefits including:
Flexible working options including hybrid work.
Discounts on energy, telcos and solar plans.
Participate in Energise - our reward & recognition program.
Access 20 weeks of paid parental leave for the primary carer.
Access to an additional week of recharge leave per year.
Play an active role in our diversity & inclusion initiatives.
Novated leasing and Electric Vehicle subscriptions.
Access to study assistance, AGL’s share purchase plan and insurance deals.
*Benefits may change over time and vary based on role type and location
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is proud to be a WORK180 Endorsed Employer for All Women.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location
Docklands VIC 3008Job Family Group
Billing and Credit Control - Group