Join us and experience Bunnings from the other side of the counter!
What’s in it for you when you’re part of our team:
Team discount at Bunnings and other Wesfarmers brands including Kmart
Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
12 weeks paid parental leave, regardless of gender
Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build
The Commercial Services team are now looking for a TM to support our brand-new Account Managers in Auckland that provide Best Experience to our Mandarin speaking Trade customers across the Region.
About the role:
The Commercial Services Team are expanding across New Zealand to provide greater support to our Account Managed customers both locally and nationally. As a Customer Service Officer in our new look Commercial Services Team, you will support your local Account Managers in delivering Best Experience through customer support, in depth quoting and order management whilst utilising the latest technologies and tools at your disposal.
This CSO role operates Monday to Friday role and will report directly to your Workflow Coordinator in the Auckland support office. As a CSO in the CST you will be close to the action in your local store or support office 3 days a week with the ability to work from home for the remaining two days. You will be provided a work laptop to complete your duties in-store and from home.
This unique opportunity will also provide you the opportunity to focus solely on Account Managed customers whilst remaining connected to your community and region as we require your local knowledge. In this role you will get the opportunity to process complex requests such as Windows, Supply & Install, BuildXact connections, Landscape quoting and complex Trade Assist quoting.
If you are a team member with exceptional problem solver with a passion for Commercial, Quoting and providing Best Experience then apply today to be part of our rapidly growing CST Team. With multiple opportunities available across the country ensure you apply to your relevant region. This application covers team members looking to work in:
What’s involved:
Be the point of contact for Account Managed Customers in your local area.
Work closely alongside Account Managers with liaising with Trade & Category Specialist, Trade Centres, Trade Assist and various store teams.
Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base
Identify performance issues and coach team members
Meet key performance indicators including all process and procedures
You’ll need:
Mandarin language skills are highly recommended for success in this role
Building / Construction knowledge
Strong Admin Skills with attention to detail
Resilient with the ability to problem solve
To be customer-focused; responsive to customer needs.
A strong desire to keep up to date with the latest trends in the whole of house offer and developments in building products and material supply requirements in construction.
Strong planning & organising skills
Experience quoting via COS
Nau mai, haere mai - you’ll be part of a workplace where you’ll feel like you belong.
We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.
Please note, you must be age 15 or over to apply for a role at Bunnings.
We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.co.nz.
Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.
At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.
Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.