Job Description:
The Rakuten TV Enterprise mission is to simplify CTV & Streaming to create an open, trustworthy, and thriving industry for our partners. Rakuten TV is a leading streaming platform, available in 42 countries of Europe, which offers premium Hollywood and local content across various types of access: Transactional Video-on-demand (ie buy or rent movies), AVOD (advertising-based on-demand content) or FAST (linear free TV channels with ads). It is available across multiple devices, such as CTV, mobile, web, and Telcos set top boxes.
We are seeking an enthusiastic and detail-oriented Commercial Services Manager to support essential business functions that contribute to our commercial success under the leadership of the Director of Client Services . This role will assist with streamlining billing processes, help gather and organize product and partnership feedback, and support the management of Salesforce projects and workflows to enhance efficiency and data integrity. The ideal candidate will be a proactive problem-solver with strong organizational skills, a curious and fast learner, and a willingness to contribute to cross-functional initiatives.
Responsabilities
Client Billing Coordination: Act as a key point of contact within Commercial Services for billing-related queries, coordinating with stakeholders in Finance for necessary sign-offs and resolutions.
Product & Partnership Contribution: Contribute to the efforts of Product, Marketing and Partnerships by collecting and consolidating feedback from commercial teams, helping to develop training materials and workflow details and participating in launch calls as a Commercial Services representative.
Business Intelligence Support: Assist with annual agency tracking activities, noting current gaps in business insights and requirements, and support the development of a feedback loop for BI needs from Client Services and Sales.
Salesforce Enhancement Support: Assist in improving the functionality of Salesforce and other commercial tools by optimizing their performance to better achieve commercial objectives and providing support for the development and refinement of Advertising Org requirements and features.
Requirements (Knowledge, Skills, Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Personal effectiveness
Comfortable using Excel, PowerPoint and Word
Organizational and analytical skills
Technical aptitude
Communication
Excellent written and verbal communication
Strong interpersonal skills
Responsiveness to internal and external stakeholders
Results focus
Detail-orientated
Proof that you can work towards a deadline
Teamwork
Ability to work well as a team and prioritise your workload based on company’s goals
Willingness to learn RakutenTV Enterprise tools and processes
Some good reasons to apply:
Join a leading global tech company.
Flexible work: hybrid model, flexible hours and Friday afternoon off!
Fast-track your career in a high-growth environment.
Interesting training resources & free language classes.
Enjoy a great work atmosphere, team activities & offsites.
Modern, sustainable offices near Barcelona beach. Wellbeing focused.
Access wellbeing & mental health platforms.
Free coffee, juice & lunch allowance in the office.
Work with a diverse team of 24+ nationalities!
Flexible Remuneration: medical insurance or extra funds for meals/commuting/childcare.
Access to Urban Sports!
Rakuten Shugi principles:
Rakuten Group has an unswerving commitment to building an egalitarian society by empowering individuals and companies to be successful in business and in life. We expect “Rakutenians” to model these 5 “Shugi” Principles of Success:
Always improve, always advance. With enough determination and effort, you can achieve anything.
Be passionately professional. Be determined to be the best.
Hypothesize - Practice - Validate - Shikumika. Success in business depends on making and executing concrete specific action plans.
Maximize Customer Satisfaction. The greatest satisfaction in a service industry is to see our customers smile.
Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage yourself and your team.
Our D&I mission:
Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless gender, age, sexual orientation, race, religion, culture, nationality, disability, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. To continue to provide innovative services, we strive to respect the uniqueness and values of every one of our Rakutenians, located all around the world, and to create environments where they are able to demonstrate their full potential.
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