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The Commercial Real Estate Property Manager is responsible for the overall management, operations, and financial performance of assigned commercial properties. This role ensures the properties are well-maintained, financially successful, and provide a professional environment for tenants and clients. The manager serves as the key liaison between ownership, tenants, vendors, and contractors to protect and enhance the value of the real estate assets.
This position is located on campus in Winter Park, FL and primarily office-based with regular on-site property visits. May require occasional evening or weekend work for emergencies or tenant coordination.
Essential Duties and Responsibilities:
Property Operations & Maintenance
- Oversee day-to-day property operations, ensuring all buildings and grounds are safe, clean, and fully operational.
- Coordinate preventive maintenance, repairs, and capital improvement projects with vendors and contractors.
- Conduct regular property inspections and enforce lease and building policies.
- Ensure compliance with all safety codes, environmental standards, and local, state, and federal
Financial Management
- Develop, manage, and report on annual operating budgets for each property.
- Monitor and control expenses to ensure alignment with financial goals.
- Oversee rent collection, accounts payable/receivable, and lease billing processes.
- Prepare monthly and quarterly financial and variance reports for ownership and senior management.
- Contribute to asset management strategies and assist in financial forecasting and property valuation.
Tenant Relations & Leasing Support
- Serve as the primary contact for tenants, ensuring positive relationships and high retention rates.
- Address tenant inquiries, complaints, and maintenance requests promptly and professionally.
- Collaborate with leasing teams to support marketing, lease renewals, and space planning.
- Coordinate tenant move-ins and move-outs, ensuring compliance with lease obligations.
Administrative & Compliance
- Maintain accurate records of leases, service contracts, certificates of insurance, and property
- Negotiate and manage vendor service agreements for janitorial, landscaping, HVAC, security, and other essential services.
- Ensure compliance with all lease terms, insurance requirements, and building regulations.
- Assist with due diligence and transition activities for property acquisitions or dispositions.
Other Responsibilities:
- Adheres to the policies and procedures of Full Sail University.
- Maintains strict confidentiality of company and personnel information.
- Demonstrates a strong commitment to the mission and values of the organization.
- Adheres to company attendance standards.
- Performs other duties as assigned.
Supervisory Responsibilities: YES
If YES, then the below applies in addition to those listed in Essential Duties and Responsibilities:
- Recruits, interviews, hires, and trains staff in their department.
- Oversees the schedules and responsibilities of staff in their department.
- Provides constructive and timely staff performance evaluations.
- Follows established guidelines for employee disciplinary action as determined by Full Sail policies and procedures.
Competencies:
- Strong financial analysis and budgeting skills.
- Excellent communication, negotiation, and client service abilities.
- Proficiency with property management software (Yardi, MRI, or similar).
- Knowledge of building systems, construction, and tenant improvement processes; ability to manage multiple properties and priorities simultaneously.
Education and/or Experience:
- Bachelor’s degree in Business, Real Estate, Finance, or a related field (preferred)
- 5+ years of experience managing office, retail, or industrial properties.
Certificates, Licenses, Registrations:
- CPM (Certified Property Manager – IREM),
- RPA (Real Property Administrator – BOMA), State property management or real estate license (as applicable).
Computer/Equipment Skills:
- MS Office Suite- Strong Excel skills
- Zendesk or comparable ticketing system experience
Environmental Factors/Physical Demands:
Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alphanumeric data into a computerized system often while listening on the telephone. (May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.)
Full Sail is an Equal Opportunity Employer.