Commercial Legal Counsel

Who We Are

At NiCE, we are a global leader in AI-powered customer experience solutions, helping organizations transform how they engage with customers across every interaction. Our unified cloud platform, CXone Mpower, enables enterprises to manage and optimize 100 percent of customer engagements across voice and digital channels, combining contact center capabilities with advanced analytics, automation, and conversational AI. As an AI-first company, NiCE is advancing the next generation of intelligent, automated customer interactions through generative AI, virtual agents, and real-time decisioning to drive improved satisfaction, efficiency, and loyalty at scale. NiCE also offers complementary compliance and public sector solutions that extend our AI capabilities into regulated and mission-critical environments. With more than 25,000 customers worldwide, including 85 of the Fortune 100, NiCE operates in over 150 countries. Learn more at www.nice.com. 

About the Role

As a Senior Legal Counsel on NiCE’s Americas Legal team, you will support high-value commercial and technology transactions that are central to NiCE’s customer experience business. The role is focused on enabling growth of NiCE’s CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely with sales, product, finance, security, and privacy stakeholders to address issues at the intersection of cloud technology, data protection, and regulatory compliance, while providing practical, business-oriented legal guidance.

In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI-driven customer experience organization.

Personal Characteristics

We are seeking a senior legal professional who demonstrates the following attributes:

• Strategic and Commercial Mindset: Approaches legal issues with strong business judgment and creativity, delivering solutions that advance NiCE’s strategic and commercial objectives.

• Collaborative Partner: Works effectively across cross-functional and geographically diverse teams, building trust and influence with stakeholders at all levels of the organization.

• Clear and Persuasive Communicator: Communicates complex legal concepts clearly and concisely, both in writing and verbally, with the ability to tailor messaging to different audiences.

• Proactive Problem Solver: Manages multiple priorities with minimal supervision, anticipates risks, and drives matters to completion in a fast-paced, evolving environment.

• Adaptable and Resilient: Remains effective and composed amid change, ambiguity, and shifting business priorities.

• Team-Oriented Professional: Values collaboration and contributes positively to a high-performing, engaged legal team culture.

Responsibilities

• Lead Complex Transactions: Structure, negotiate, and manage sophisticated commercial and technology transactions across sales, product, and procurement, with a primary focus on enterprise cloud offerings.

• Provide Legal and Regulatory Guidance: Advise on U.S. and international legal issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk-balanced guidance to the business.

• Scale Legal Operations: Develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast-moving organization.

• Partner Cross-Functionally: Collaborate with legal colleagues and cross-functional stakeholders globally to align legal strategies with business priorities and key initiatives.

• Anticipate Regulatory Change: Monitor and assess evolving laws and regulations affecting NiCE’s commercial activities and proactively advise on risk mitigation and compliance.

• Enable the Business: Educate and train internal teams on legal, compliance, and contracting best practices to support informed and efficient decision-making.

• Build Trusted Relationships: Establish strong working relationships with internal stakeholders and external partners, balancing legal risk with commercial objectives.

• Support Strategic Growth: Contribute to initiatives that advance NiCE’s global growth strategy and innovation agenda.

• Other Legal Matters: Support additional legal projects and responsibilities as needed.

Requirements

Technical Expertise

• Education and Licensing: Juris Doctor with strong academic credentials and an active license to practice law in at least one U.S. jurisdiction.

• SaaS and Technology Experience: Minimum of 8 to 10 years of legal experience, with substantial experience supporting SaaS, cloud computing, and enterprise software transactions primarily on the vendor side.

• Transactional Expertise: Demonstrated experience drafting, negotiating, and advising on complex SaaS and technology agreements, including Data Processing Agreements and, where applicable, Business Associate Agreements.

• Legal Acumen: Strong working knowledge of data privacy, cybersecurity, and intellectual property law, including familiarity with U.S. and international data protection regimes and evolving regulatory trends.

• In-House Experience: Prior in-house legal experience supporting a commercial or technology-driven business environment. 

Preferred Experience

• Public Company or Global Environment: Experience supporting a U.S. publicly traded company and/or a global, multinational organization.

• Operational Maturity: Proven ability to design, improve, and scale legal processes, templates, and playbooks in support of a growing business.

• AI and Emerging Technology Law: Familiarity with evolving artificial intelligence and automated decision-making laws and regulations in the United States and internationally, including emerging global frameworks such as the EU AI Act.

Core Skills

• Excellent negotiation, drafting, and communication skills, with the ability to translate complex legal issues into practical business guidance.

• Strong organizational skills and sound judgment, with the ability to manage multiple matters independently in a fast-paced environment.

• Collaborative, team-oriented approach with the ability to build effective working relationships across functions, regions, and cultures.