Agilent is looking for a motivated individual to join their Customer Engagement and Channel Enablement Organization. This is a dynamic role where you will get the opportunity to partner with various departments within Agilent such as sales, contracts, finance, IT, etc. to satisfy customers, support key strategic initiatives, conduct analytics, etc., and help drive incremental revenue.
Point of contact for Sales Representative to get status or other order information/questions
Perform various sales support duties relating to ordering and general customer support responsibilities
Providing administrative support with pricing, quoting and discounting requests including obtaining approvals and ensuring submitted requests are handled accurately and timely
Submitting internal orders and No Charge orders which includes obtaining information from Sales Reps and obtaining manager approvals
Working with external customers to verify payment terms and obtain documentation on Health & Safety, ISO, Assessments & Surveys, Vendor Setup, etc
Working with IT, procurement, and other teams to support the onboarding of new employees, including ordering PCs and other equipment, as well as arranging new user setup for tools and resources
Updating and creating Support and Process documentation as required
Enable seamless flow of orders across the customer journey from the PO to Installation, by working with other teams to provide quick response times for customer inquiries
Act as a liaison between Sales Representatives, customers, and business partners (COpC, WLA, FSE etc.) with orders
Proactively identify and assist in resolving issues or delays
Communication – Keep Sales Representative and customer updated on any issues or delays
Determine what to do when situations fall out of process and work with Business Partners to avoid delays
Assist with gathering customer data (for example, correct email, phone number and address), as well as updating CRM
Additional SAP/CRM and SF support and guidance, pulling invoices, verifying schedule of install and Services details, providing site preparation information, shipping, and delivery tracking, etc.
Assist with Buy Back/Form and approvals
Contribute to various projects and activities, as assigned
Required:
Two years relevant experience
Proficient computer skills (Microsoft Suite)
Experience in use of database software applications such as SAP, Sale Force etc.
Desired:
Higher education or specialized training/certification
Attention to detail, creativity, and ability to make and implement quick decisions
Ability to work effectively and efficiently cross-functionally, very strong team player
Strong quantitative and analytical skills
Excellent verbal, written and phone communications skills with a strong interest in interacting directly with Sales Representatives (direct and indirect), purchasing agents and contracting officers, as well as their organizations, business center, product divisions, etc.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least May 13, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $28.27 - $53.01/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.