Collision Center Office Assistant / Estimator Trainee (Bilingual
Stew Hansen Dodge City - Urbandale, IA Full time
The Stew Hansen Dodge City Collision Center team is looking for a talented and energetic Body Shop Office Assistant who is also interested in actively training towards a career path to an Estimator position.
We are looking for a reliable and motivated bilingual (ideally) team member to join our growing collision repair center. We are seeking someone with strong customer service orientation that will greet and communicate with customers and other employees. The Office Assistant in the Body Shop will resolve customer needs relating to the service, sales, and parts for their vehicle while under the care of the Collision Department and ensure that each person has an experience that creates a lifetime customer. This is a great opportunity for someone who enjoys working with people, staying organized, and learning the collision repair industry.
***Hours: Monday - Friday; 7am-4:30pm during initial 30–60-day training period; post training would be on a rotating closing schedule until 6pm.***
Hiring pay range for this position is $20/hour dependent on experience.
DUTIES AND RESPONSIBILITES:
Greet customers and assist with vehicle drop-offs and pick-ups
Answer phones and schedule appointments
Help communicate repair updates to customers
Assist Estimators with photos, paperwork, and insurance documentation
Enter basic information into management systems
Coordinate with technicians and front office staff
Learn the estimating process and insurance procedures
Other duties as assigned.
EDUCATION and/or EXPERIENCE:
Bilingual English and Spanish experience highly preferred
Must be 18 years or older and be authorized to work in the U.S
High school diploma or equivalent.
Ability to work in a fast-paced environment
Must be trustworthy, dependable, and have the ability to creatively deal with problems.
Must have excellent interpersonal and customer service skills.
Advanced Microsoft Office and use of a PC experience required.
Automotive, Body Shop, and/or Office experience preferred.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.