Collector

Collector

Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Collector.

Western Union powers your pursuit.

You’ll be part of the Collections Team and responsible for contacting customers to determine the reason for payment and obtain payment commitment by placing outbound calls that are predominantly routine but may require deviation from standard screens, and procedures.

Role Responsibilities

• Use computerized systems for tracking, information gathering, and troubleshooting.
• Respond to inquiries and resolve problems related to agent accounts and settlements.
• Review, investigate, and negotiate receivable settlements and remittance tracking.
• Maintain databases and control documentation for high-volume agents or special subscribers.
• Work with the supervisor to ensure all assigned agent accounts are reconciled for accurate fund recovery.
• Collaborate with Sales to provide optimal support and attention to agents.
• Perform administrative functions, including preparing standard management reports.
• Maintain reconciled agent accounts to achieve collection effort goals.
• Analyze collection case risks and evaluate different scenarios to mitigate potential losses.

Role Requirements

• 2-year college degree in Business Administration or equivalent experience (preferred).
• 2–3 years of experience in consumer and/or commercial collections.
• Strong written and verbal English communication skills.
• Proficiency in Excel (certification is a plus).
• Detail-oriented with excellent organizational and operational skills.
• Ability to identify key issues and multitask under tight deadlines.
• Strong mathematical, analytical, and problem-solving skills.
• Ability to maintain strict attention to detail while performing repetitive tasks.
• Be available to work from 7 a.m. to 4 p.m. or 8 a.m. to 5 p.m., Monday through Friday

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• Asociación Solidarista 

• In house company doctor services 

• Transportation services options 

• Referral Program award 

• Employee Resource Groups (ERG) and committees to volunteer with 

• Pan American Medical and Life insurance 

• Cafeteria Discounts 

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-YA1 #LI-Hybrid 

Estimated Job Posting End Date:

01-16-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.