Executes day to day processing of transactions within defined standard
operating procedures with a purpose of achieving service delivery goals
for the organization and providing first level support for both
technical and functional issues raised by end users. Subject Matter
Expertise in OTC tasks (AR- Collection).
Handling Key customers//Mid value/Small customer/Cash portfolio in collection.
Follow the collection efforts in customer centric, collaborate with internal team to get resolved on customer concern to resolve the disputes, and improve on cashflow.
know the knowledge on Sales outstanding, Turnover, Overdue (past due) DSO, BPDSO and ADL.
Work in agile way to resolve and fix the problem in all the way.
Secure the process 100% as per policy: follow the collection efforts thru Get-Paid and respond to customer with 24hrs (ARTEMIS/Email Action) , regular connect with customer thru call along with respective internal team (Sales, CX, and Dispute to fix and resolve), for Cash account handling should meet the call count KPI, and timeline response to internal and external customer, timely SOA and CCM.
Engagement is major role in all the way, with team, customer and internal stakeholder. Drive the process and achieve team and organization goal without compromised. do regular interact with supervisor to get the feedback and drive to achieve the goal for org and personal growth.
should have the knowledge in reporting and handle the pressure on customer concerns to improve the business in overall.
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