We are looking for a Collections Specialist to join our Collections team in (Noida) INDIA. This is an amazing opportunity to work on multiple products with the business. We have a great skill set in Collections, and we would love to speak with you if you have skills in Accounts receivables, Credit control, Collections.
About You – experience, education, skills, and accomplishments
- At least 1 years of relevant work experience with good knowledge of Accounts receivables, collections, Reconciliation of customer’s accounts (debits, credits etc.).
- Bachelor’s degree in finance (B.COM, BBA, MBA preferred.)
- E Billing portals, Oracle knowledge would be an added advantage.
- Excellent communication skills are essential. (both written and spoken English)
- Works with billing/sales team/various stakeholders to resolve client's disputes and concerns.
- Strong Negotiation and problem-solving abilities.
- Ability to work independently, prioritize tasks and meet deadlines.
It would be great if you also had.
- Minimum 4 years of experience in financial industry
- Finance Degree (Should be a graduate or above)
What will you be doing in this role?
- Handling unassigned tasks daily in the ECM system for the US, EMEA, and APC regions
- Performing unnamed ECM tasks for the EMEA region and ensuring they are assigned to the correct collector for timely action.
- Processing client refunds and managing intercompany transfers across our various entities.
- Retrieving invoice and credit note copies as requested by the credit controllers to support account reconciliation and client communication.
- Works with a minimum of direction on collection of overdue debt for low and medium clients utilizing telephone calls, e-mails and mail.
- Provide appropriate support/copy documentation, as requested by clients or required to support claim for payment.
- Research client queries and provide appropriate responses in a timely manner.
- Account reconciliation to align with client accounts - some research into payments will be required.
- Interact with both internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms.
Hours of Work
- 9 hours shift from 9am-6PM IST as of now, but the shift time may vary as per business requirement
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.