Collections Consultant (Polish & English) – Barcelona SDC

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’s Possible 

About Air Products
Air Products is a leading global industrial gases company with more than 80 years of experience supporting customers across a wide range of industries. We pride ourselves on operating with strong values: safety, diversity, inclusion, innovation, and integrity. Our people are at the heart of everything we do, and we work every day to bring cleaner energy and sustainable solutions to our customers worldwide.

About the Role
For our Shared Delivery Center in Barcelona, we are looking for a communicative, organized, and detail‑oriented Collection Consultant who speaks native Polish and strong English.
If numbers don’t scare you, staying organized is your second nature, and you enjoy working with customers — we might have the perfect opportunity for you!

You will join a diverse and friendly 6‑person team supporting the Polish market. The team is open, collaborative, and always ready to support new colleagues.
A 2‑week training package will be provided to make sure you feel confident and well prepared for your responsibilities.

Your Responsibilities

• Ensure timely collection of outstanding customer balances according to Air Products’ Credit & Collections policies
• Handle customer calls and emails within departmental targets; identify complaints and escalate when necessary
• Collaborate with Customer Service, Sales Representatives, and customers to resolve disputes, payment issues, and credit hold situations
• Support and act as backup for other Collection Associates
• Work closely with the Credit & Collections Team Lead on all credit-related matters
• Maintain accurate, up‑to‑date customer account records and logs
• Contribute to minimizing business investment in receivables and reducing interest losses
• Perform customer ledger housekeeping and reconciliation in accordance with company standards

What We Expect From You

• Languages:
  Native Polish & strong English – must have
  Czech/Slovak or Hungarian would be an advantage
• Education:
  Preferably in Business Administration, Economics, or related fields.
• Experience:
  • Customer service experience and customer interaction – must have
  • Experience working in a corporate environment – nice to have
  • Handling high volumes of incoming calls, ideally within Credit & Collections
  • Experience with collections, dispute management, account reconciliations, and processing charges/payments
  • Ability to negotiate with customers and work closely with internal stakeholders

Key Competencies

• Strong interpersonal skills (verbal & written)
• Strong sense of ownership
• Ability to work independently and as part of a team
• Self‑motivation with a clear focus on objectives and results
• Good understanding of customer accounts and general business workflows
• Basic accounting knowledge (customer accounting is a plus)
• Proficiency in MS Office; SAP is beneficial but not required

What We Offer

• A multicultural environment in our Barcelona office
• Comprehensive training (~2 weeks) to support a smooth onboarding
• We Take Care of You: Medical insurance (Adeslas), life insurance, and a pension plan
• Flexible Compensation Plan: Including a restaurant card, private health insurance for family members, nursery vouchers, and a transport card
• Economic support for remote work
• Flexible working hours with the possibility to work from home 3 days per week
• Holidays: 23 days + additional days for work adjustment
• Professional Development: Growth opportunities within the company and access to a training platform — you choose what you want to deepen
• Special Discounts: Enjoy discounts on your favorite brands as part of Air Products
• Parking space available — so you don’t stress about arriving at the office

To get back to you on your application in a compliant and fast and productive way – we look forward to receiving your details via the APPLY option on our website or job board this role is posted on.

We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by Air Products, will be contacted.

You will receive consideration for employment without regard to race, colour, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter. Come and grow with us!

For more information, visit www.airproducts.com or follow us on LinkedIn, Twitter, Facebook or Instagram

We look forward to hearing from you!

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.