JOB SUMMARY
The Collections Analyst supports Choice Hotels’ Credit & Collections function by contacting delinquent franchisees, resolving past-due balances, and maintaining accurate documentation in compliance with established policies. The role conducts timely follow‑up on aging receivables, assists with escalations, and collaborates with internal partners to resolve payment issues.
RESPONSIBILITIES
Primary Responsibilities
Conduct 30+ inbound and outbound collection calls daily to franchisees to resolve past-due balances.
Investigate reasons for nonpayment and determine appropriate resolution steps.
Address escalated collection issues with professionalism and high‑quality customer service.
Maintain accurate, timely notes of collection activities in PeopleSoft.
Manage documentation related to account history and communications.
Prepare, track, and follow up on uncured Default Notices according to internal policy.
Recommend reservation suspension or account termination when applicable.
Support reduction of aged receivables and maintenance of DSO under 30 days.
Recommend write‑offs for uncollectable receivables.
Cross‑Functional Support
Partner with Cash Applications to ensure accurate payment allocation.
Prepare summary documents including estimated fees and incentive balance reports.
Reconcile accounts and validate balances.
Collaborate with Billing, Sales, Legal, Accounting, and other teams to resolve disputes or inquiries.
Process Improvement & Analysis
Review aging reports and provide data‑based explanations for variances.
Identify process improvement opportunities and recommend enhancements.
Develop action plans supporting reduction of aging and continuous improvement objectives.
Other Duties
Perform additional responsibilities as assigned.
QUALIFICATIONS
Employment Experience
1–3 years of experience in high‑volume corporate collections or similar finance/accounting functions.
Experience working within structured processes and escalating appropriately, consistent with Professional Level 1 expectations.
Technical Skills
Proficiency in Microsoft Word and Excel.
Familiarity with PeopleSoft or similar financial systems (preferred).
Working knowledge of billing and collections workflows.
Additional Skills & Competencies
Strong written and verbal communication.
High attention to detail with the ability to meet deadlines.
Customer‑service orientation and professionalism.
Ability to manage multiple tasks and prioritize effectively.
Self‑motivated and able to work independently within established procedures (aligns to Professional Level 1).
Education Requirements
Associate or Bachelor’s degree preferred or equivalent combination of education and work experience.
Salary Range
The salary range for this position is $57,129 - $67,211.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice’s Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice’s Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver