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The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:
More #1 rated markets than the next two largest radio companies combined;
We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
iHeartRadio is the #1 streaming radio digital service in America;
Our social media footprint is 7 times larger than the next largest audio service; and
We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.
Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:
We’re seeking a talented Collections Support Analyst to join our team! In this role, you’ll play a key part in supporting critical processes that drive efficiency and accuracy within our operations.
What You'll Do:
Collect customer information for the credit application and approval process
Assist in conducting periodic account reviews to identify and follow up on key accounts
Maintain all collections notes in collections tool, including supporting documentation
Consult and advise management regarding the status of outstanding accounts
Monitor the status of outstanding collection activity to identify opportunity areas and adopt procedures to improve the overall collections process and time to payment
Assist in the development and administration of effective credit and collections strategies and initiatives
Identify accounts that are uncollectible, inform management of risks of lost revenue or other anomalies; assist in the preparation and validation of bad debt write-offs for uncollectible account balances
Generate reports and analyses to help successfully manage past due accounts; assist in the collection of past due accounts
Maintain effective working relationships between iHeartMedia and vendors to ensure credit and collection activities are consistent with iHeartMedia’s overall customer relations
Assist in managing customer accounts in bankruptcy, post-petition issues, and processing of those bankruptcy-related documents.
What You'll Need:
Proficient level in Microsoft Office tool
Proven experience utilizing collections tools and strategies
Ability to multi-task and to prioritize workload
Must have proven customer-oriented attitude with focus on always finding a solution
Ability to establish rapport and credibility quickly
Bachelor’s degree with concentration in Accounting or equivalent work experience
Previous collection experience
Sales or call center experience a plus
What You'll Bring:
Respect for others and a strong belief that others should do this in return
Ability to work within prescribed guidelines without needing close supervision
Problem solving skills within established procedures
Understanding of when to seek guidance for unforeseen problems
Close attention to detail
Strong written and verbal communication skills
Ability to act in a professional manner and collaborate with colleagues of different levels
Location:
San Antonio, TX: 20880 Stone Oak Parkway, 78258
Position Type:
Regular
Time Type:
Full time
Pay Type:
Hourly
Benefits:
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
We are accepting applications for this role on an ongoing basis.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Non-Compete will be required for certain positions and as allowed by law.
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