Collections Advisor

Collections Advisor

Location: Quorum Business Park, Newcastle (NE12 8BU)
Salary: £25,000 basic rising to £26,000 after 12 months and £27,000 after 2 years
OTE: Up to £16,800 commission (£1,400 per month)
Hours: 37.5 hours per week
Shifts: Monday – Friday, 08:30–17:00 or 09:30–18:00

About the Role

We’re looking for confident and driven individuals to join us as Collections Advisors, managing customer accounts and supporting positive payment outcomes.

This is not just a collections role. It’s about having professional conversations, understanding customer situations, and finding solutions that work for both the customer and the business.

You’ll be speaking to customers, negotiating payment plans, and ensuring every interaction is handled with care, clarity, and professionalism.

What You’ll Be Doing

• Managing a portfolio of customer accounts with overdue balances
• Speaking with customers to understand their circumstances and agree suitable payment solutions
• Setting up and managing payment plans
• Investigating and resolving account queries or disputes
• Updating systems accurately following each interaction
• Working towards individual and team performance targets

What We’re Looking For

• Strong communication and negotiation skills
• Confidence speaking to customers and handling challenging conversations
• Target-driven mindset with a focus on results
• Ability to stay calm and solution-focused under pressure
• Good IT skills and attention to detail
• Previous customer service or collections experience is beneficial but not essential

What You’ll Get

• Competitive salary with clear progression: £25K → £27K
• Uncapped earning potential with realistic OTE of £16,800
• 21 days holiday plus bank holidays, increasing with service
• Birthday off every year
• Early finish on Fridays
• Onsite café and canteen
• Discounted gym memberships
• Private healthcare and MediCash plan
• PerkBox discounts and rewards
• Employee referral bonus scheme
• Cycle to Work scheme

About Verisure

Verisure is the world’s #1 professionally monitored security company, protecting over 6.2 million customers globally.

We operate across 18 countries and hold the number one position in 14 of them. Our success is built on innovation, growth, and the people behind it. Every role plays a part in delivering the service our customers rely on.

With continued expansion and investment, there has never been a better time to join.

Diversity & Inclusion

We are committed to building a diverse and inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and will support you throughout the recruitment process.

Additional Information

All successful candidates will be subject to a DBS check (provided by the company).

Apply Now

If you’re looking for a role with strong earning potential, clear progression, and a company that’s leading its industry, we’d like to hear from you.