Hello Future Collections Advisor
As a Collections Advisor, you will play a key role in helping customers resolve their overdue accounts while protecting the business from financial risk. This role requires a confident communicator who can engage customers with empathy, clearly explain outstanding obligations, and negotiate fair and sustainable repayment solutions. You will be responsible for managing each interaction with professionalism, maintaining accurate records, and contributing to the achievement of team and business collection targets. Your ability to work independently, remain resilient under pressure, and uphold regulatory and compliance standards will be essential to your success.
Job Description
Make outbound calls to customers with overdue accounts.
Educate customers on outstanding amounts, repayment options and consequences of continued delinquency.
Negotiate and secure realistic repayment commitments aligned with business policies.
Update system records accurately and timeously after each interaction.
Work additional hours when required during peak periods or campaigns.
Adhere to company policies, operational procedures, and regulatory requirements.
Ensure all customer interactions meet quality assurance standards.
Maintain confidentiality and protect customer data in line with POPIA and internal controls.
Key Deliverables
Meet daily, weekly and monthly collections and productivity targets.
Manage time efficiently to maximize collections.
Required Skills
Excellent communication skills (verbal and written).
Strong negotiation skills with the ability to influence repayment outcomes.
Good time management and ability to prioritize work effectively.
Ability to work under pressure in a fast-paced, target-driven environment.
Self-motivated with a proactive approach to problem-solving.
Team player with strong interpersonal skills.
Attention to detail with accurate record-keeping.
Qualifications and Experience
Minimum qualification: Matric
Preferred Qualification: NQF 5
Minimum experience: 2–4 years inbound and outbound collections experience
Additional Requirements
In accordance with the National Credit Act (NCA), candidates applying for this role will require a credit record check.
Must have advanced Excel and PowerPoint knowledge
Good report-writing skills
Apply now if you are interested in taking the next step. We look forward to engaging with you!
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Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
12/03/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.