Collections Administrator

ASI currently has a hybrid work model. This position requires in person attendance at our office on Tuesdays and Wednesdays.

ASI is seeking a Collections Administrator to post receipts, process billing adjustments and cancellations, and support key Credit & Collections and Accounting functions.

Reporting to the Sr. Manager, Credit & Collections, the Collections Administrator is responsible for This role handles a variety of transactional, reporting, and month‑end responsibilities and provides essential support to internal teams.

The salary range for this position is $55,000 - $60,000.

Responsibilities:

• Processing and applying cash receipts in Personify to ensure accurate posting to customer accounts.
• Posting Lockbox, ACH, and wire payments for ASI, ASI Show, and PPM.
• Monitoring central payment inboxes and handling payments, cancellations, and billing adjustments in Personify and D365.
• Managing write‑off recoveries in Personify/D365, including reversals and required adjustments in accordance with company policy.
• Preparing and distributing non‑payment lock reports to ESP.
• Reviewing and processing cancellations tied to scheduled delists in Personify/D365.
• Canceling accounts and orders for non‑payment and maintaining clear documentation of actions taken.
• Processing write‑offs during month‑end close following approved procedures and supporting documentation.
• Preparing invoices for the Collections team, ensuring accurate formatting and complete PDF documentation.
• Canceling orders and terminating accounts as needed, ensuring all systems and records remain up‑to‑date.
• Preparing invoice files for email distribution through Pitney Bowes.
• Compiling and delivering write‑off files for submission to third‑party collection agencies.
• Generating, reconciling, and analyzing management reports as needed.
• Assisting with additional accounting and administrative tasks as assigned.

Qualifications:

• High School Diploma or GED required.
• Bachelor’s degree preferred or equivalent experience.
• Prior B2B billing or collections experience preferred.
• Proficiency in Microsoft Office suite, with strong skills in Excel.
• MS Dynamics (D365) experience a plus.