Collection Specialist

Job Description: Collections Specialist

Job Summary Collections Specialist: Process all special billing customers’ invoices. Ensuring timely and accurate invoicing and collecting outstanding receivables. Verifying all customer requirements for invoicing and ensuring issues are resolved for timely payment. Works closely with internal teams to resolve billing issues and maintain positive customer relationships while supporting the companies’ objectives.  Manage escalated debtor issues and report problem debtors to management. Prepare and file bond claims against trucking companies to secure payment on delinquent accounts. Perform other duties required for the good of the business and as assigned by appropriate management.

Essential Duties:

• Monitor accounts receivable aging and follow up on past-due accounts

• Support audits by providing requested documentation and explanations

• Provide excellent customer service while enforcing payment terms

• Submit invoices on customer portals accurately

• Manage escalated debtor issues before reporting to management

• Handles monthly statements generated for customers per request

• Provides collections assistance for special billing customers when necessary

• Conducts short pay reporting and collection

• Maintain detailed notes and records in collection system

• Escalate delinquent accounts according to company collection procedures

• Manage collections inbox

• Support the cash application team with unapplied items and collect remittances                                     

Skills/Experience:

• Ability to work independently and collaboratively

• Strong mathematical & data entry skills

• High attention to detail and accuracy

• Ability to manage multiple accounts and prioritize workloads

• Problem-solving and conflict resolution skills

• Proficient use of Microsoft Excel, Word, and Outlook

• Knowledge of business accounting reports and principles

• Effective communication via phone and email

• Able to work time as needed for the success of the business

Education/Training/Requirements:

• Minimum High School Diploma or GED required

• Bachelor’s degree in accounting, Business Administration, or equivalent education preferred

• 1-4 years of general accounting experience in a manufacturing/business environment required

• 1-4 years of factoring and collections experience preferred

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk; use hands, arms, and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.   

Position Type/Expected Hours of Work

This position has assigned work shifts which include daytime business hours

EEO Statement

Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.

Introductory Period:

Progress reports at 30 and 60 days with a review by management at 90 days.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities