CoE Business Excellence and Special Projects Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Business Excellence and Special Projects Manager, you'll be instrumental in driving operational excellence and strategic initiatives within our Center of Excellence (CoE). You'll collaborate with cross-functional partners globally to establish governance frameworks, manage high-impact projects, and support CoE leadership with special assignments. This role combines strategic planning with hands-on project execution, ensuring our organization operates at peak efficiency while maintaining alignment with business objectives.

What You'll Do

Governance Framework & Reporting:

• Design, establish, and manage comprehensive governance frameworks that align with organizational standards
• Create, generate, and maintain reports that provide actionable insights into CoE performance and compliance
• Share governance documentation and best practices across stakeholder groups
• Monitor adherence to established processes and recommend improvements

Project Management & Execution:

• Design and define work breakdown structures, resources required, and roles and responsibilities
• Ensure all client and stakeholder requirements are understood and thoroughly documented
• Lead project and partner calls, maintaining clear communication across all levels
• Manage and communicate project performance including overall status, changes, risks, assumptions, decisions, and dependencies
• Track project progress meticulously and flag anomalies or deviations promptly
• Lead testing, project handover, and readiness assessments; document risks and follow-up items

Special Projects Support:

• Support CoE leadership teams with ad-hoc special projects and strategic initiatives as assigned
• Create a positive, collaborative working environment that fosters innovation and accountability

What We're Looking For

• 10+ Years experience in a Business Analyst or Project Management role with a global company
• Excellent communication ability (English required, multi-lingual a plus)
• Adept in MS Office applications and Project Management tools
• Passion for driving operational excellence and supporting cross-functional teams
• Strong problem-solving mindset with attention to detail
• Excellent organizational and time management skills
• Adaptable and comfortable working in a dynamic, fast-paced environment
• Ability to inspire change and influence stakeholders across multi-cultural, cross-functional groups
• Positive, motivational attitude with a commitment to continuous improvement
• Understanding of corporate travel industry dynamics and business operations
• Proficiency with project management tools and reporting platforms
• Must be comfortable to work in EMEA Shifts

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!