Cochlear Implant Coordinator

Under direct supervision, coordinates cochlear implant candidates and recipients equipment orders and training, all communication as it relates to patient education, enrollment in manufacturer supported accounts and registrations, assists in administering training of cochlear implant equipment, perform simple troubleshooting of equipment, complete electronic repair requests and letters of medical necessity (for review), reports status changes to a therapist, performs administrative duties and orders department supplies, ensuring sufficient stock. Provides support to department providers and the Director of Audiology for data tracking, communication with patients, manufacturers, and otolaryngology practices for surgical candidates.

Education:

HS Diploma or GED

Experience:

3 months healthcare experience

Knowledge, Skills and Abilities:

• Knowledge and understanding of standard patient care and health care system policies and procedures

• Skill in demonstrating excellent customer service

• Ability to identify and report changes in patient's condition or equipment malfunctions to Director

• Ability to organize and prioritize workload

• Advance skill in various clerical support functions: filing, inventory, data entry, email and basic correspondence, phone

• Basic skill in computers/ Microsoft Office, strong Excel experience preferred.

• Skill in using computerized medical record system (scheduling, registration, billing)

• Skills in self-time management and organizing workspace

• Effective oral and written communication

• Basic knowledge of medical terminology and / or anatomy or ability to learn the same

Physical Requirements:

• Ability to stand and walk seventy percent (70%) of the time when assisting in patient care activities or clinical procedures or office duties. Ability to use proper body mechanics to lift, push or pull up to 50 lbs. 

• Ability to concentrate and pay close attention to detail.

• Ability to sit for long periods of time.

Working Conditions:

• Normal patient care environment with little exposure to excessive noise, dust, and temperatures

Principal Duties and Responsibilities:

Assists with the following under the direct supervision of an audiologist or speech pathologist:

• Initial completion of all material/equipment requests and letters of medical necessity to be signed off by provider

• Outreach events/presentation

• Training of all cochlear implant technology and counseling philosophies

• Lead direct patient care training sessions for newly implanted recipients, those struggling to utilize their implant technology and those patients upgrading to a new level of technology.

• Troubleshoot via email, phone, or video chat for cochlear implant patients not receiving adequate access to auditory information.

• Maintain tracking of surgical patients, submission of implant orders, and monitoring upgrades and repairs.

• Oversees and coordinates patient communication throughout the patient’s cochlear implant journey.

• Facilitate a sense of family and support for all recipients.

• Ensure completeness of equipment preparation and charging prior to activation for the providers

Performs the following activities without the direct supervision of an audiologists or speech pathologist on the CI Center Team:

• Prepping room and setting up equipment

• Transporting patients to and from treatment areas

• Assisting in training of self-assessment tasks for audiologic assessment

• Facilitating patient flow

• Lead device counseling workshop with assistance of provider

• Interpreting provider schedule; assist in pacing patient activity

• Escorting patients to and from waiting room

• Instruct patients for the completion of a cognitive screening

• Reviewing cochlear implant system following initial activation including daily care/maintenance, insertion and removal, remote control and smart apps

• Training recipients regarding wireless streaming devices, pair devices to wireless devices, registration to online support tools

• Education regarding manufacturer support

• Minor troubleshooting of equipment not requiring mapping

• Instructing patients regarding use of self-assessment tool; provides hands-on assistance for those with visual impairment. Complete documentation of training and bill fee for service when appropriate

• Types and formats a variety of documents such as letters, and forms from rough drafts, using a variety of software applications, and proofreads work product for typographical errors, spelling, grammar, and punctuation.

Provides administrative support by:

• Maintaining logs and records of patient attendance and treatments performed

• Participating in check in and out of outpatients; scheduling outpatient follow-up appointments

• Completes equipment order forms for cochlear implantation

• Field numerous emails and phone calls to reduce non-billable process from  impacting provider schedules

• Assist in completion of the surgical tracking sheet

• Manages scheduled patient email communication to ensure compliance and preparation for activation

• Receiving patients, visitors and telephone calls

• Performing office duties as needed

• Crossed trained to serve as the front desk staff member for illness and vacations

• Backup and assistance with all basic reception and clerical duties

• Faxing, copying, printing and scanning

• Chart audit as requested

• Assists in taking calls from patients, physicians, vendors and GBMC staff

• Monitoring voicemail

• Completion of initial cochlear implant system orders, upgrades and repairs

• Data entry for IRB studies when appropriate

• Performs a variety of clerical tasks in support of office operations such as running errands, performing copy work and assembling documents, ordering supplies, and preparing bulk mailings.

• Prepares request for release of medical records and collections appropriate fees as needed.

Provides medical supply support by:

• Assisting in maintaining departmental inventories, ordering supplies and equipment as needed

• Scan orders into Epic as well as packing lists

• Retrieving supplies per request in a manner that supports the surgical or cochlear implant center

• Observant to billing standards for supplies

Prepares equipment and treatment areas by:

• Charges and prepares all new systems for activation

• Assisting in preparation and making of patient educational materials

• Being observant and reporting any apparent issues

•  Referring patient to provider to answer questions patient verbalizes about   condition

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All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations

• Actively pursues learning and self-development

• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others

• Takes ownership of problems and does what is needed to solve them

• Appropriately plans and utilizes required resources for various job duties

• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team

• Addresses and resolves conflict in a positive way

• Seeks out the ideas of others to reach the best solutions

• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment

• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment

• Continuously seeks to improve the quality of products/services

• Displays flexibility in dealing with new situations or obstacles

• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$17.64 - $27.48

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.