COA and Partnership Management Manager

Overview

IQVIA provides scientific services spanning clinical trials, real world evidence, and consulting in all areas of the product lifecycle. The Patient Centered Solutions (PCS) team leads the industry in generating data to ensure that the patient voice is incorporated into the development and commercialization of medication and other drug/non-drug interventions. We focus on understanding and meeting the needs of our clients – mostly life science/pharmaceutical companies – through the application of broad consulting expertise and technical scientific knowledge to conduct scientifically rigorous research. This research is broad and includes qualitative (e.g., interviews, focus groups), quantitative (e.g., clinical outcome assessments (COAs)/patient-reported outcomes (PROS), preference research) and passive (e.g., digital health technology tools) approaches to understand patient, caregiver, and healthcare professional experiences and expectations of disease and treatment.

To meet our client expectations and retain the excellent reputation built up over time the IQVIA PCS team is committed to recruiting, training and supporting driven individuals who have life science, consulting, and/or product development skills that can be applied to PCS research activities. Individuals joining us are assured of a rewarding and progressive career in patient-focused research. You’ll have the opportunity to address challenging client issues, across multiple geographies with a hands-on influence in developing and delivering solutions.  We operate in a truly multi-cultural, collegial and collaborative work environment that is rich in development and growth.

Role & Responsibilities

The COA Management Manager will need to be a committed individual, who combines high business intelligence, excellent leadership skills, and strong product management experience. He/she will thrive in a fast-paced environment, be comfortable managing conflicting priorities and have the ability to influence a team of senior stakeholders. The environment is dynamic and ever-changing, moving at the pace of our clients’ and business needs.  The Manager, COA Management will be expected to successfully lead multiple high-visibility COA programs across some or all phases of the COA product lifecycle (e.g., new development, business management).

As a COA Management Manager within the PCS Instrument Services team at IQVIA, responsibilities include:

• Supporting COA Director(s) and Sales on assigned COAs across different phases the product lifecycle including product development and/or extension, commercialization activities, and marketed product management (e.g., sales and delivery of COA licenses and services)
• Managing day-to-day tasks to make COA assets ready for client delivery, as directed by COA Director
• Supporting COA Director(s) and sales group to define deliverables and determine costs, benefits, and ROI for products and associated initiatives
• Supporting COA Director(s) and sales group to enable sales by managing development of go to market, thought leadership, and other product supporting materials
• Supporting business case development and due diligence activities for development and/or acquisition opportunities that can potentially fill product or capability gaps, as directed by COA Director
• Partnering as needed in a matrixed model with other PCS functions for scientific development, business operations, and sales / marketing needs
• Partnering as needed with global functions supporting PCS Instrument Services including Finance, Contracting, Legal, HR, and IT
• Supporting development of new processes, tools, templates, and other documentation for the group
• Ensuring appropriate communication channels are maintained and delivery expectations are being met by providing periodic updates to the COA Director(s)
• Manage relationships and collaboration with COA third-party partners, fostering effective partnerships and ensuring alignment with organizational goals. 
• Act as a Subject Matter Expert (SME) supporting COA implementation services, including licensing brokerage and linked services, providing expert guidance and oversight. 
• Serve as the SME bridge between COA third-party partners and sponsors, facilitating communication, resolving issues, and ensuring successful collaboration. 
• Manage client/partner interface, acting as the primary point of contact and ensuring the project team achieves efficient and effective project delivery. 
• Serve as a solutions-based expert, internally and externally, by applying consultative problem-solving skills to address client and partner challenges, and deliver innovative solutions. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• A self-starting mind-set with excellent team-based interpersonal skills with the ability to also work independently and allocate tasks to support staff
• Ability to work in a fast-paced environment with demonstrated skills to effectively manage multiple tasks and projects
• Results- and detail-oriented approach with excellent problem-solving skills for deliverables
• Demonstrated ability to develop plans and deliver results to the appropriate quality and timeline metrics
• Excellent communication, presentation, and interpersonal skills including the ability to communicate effectively with both technical and non-technical audiences
• Ability to build strong business relationships and influence key stakeholders at all levels within the business
• Sound judgement and ability to establish and maintain effective working relationships with coworkers, managers, and clients
• Financial management or business modeling / analytics skills – Prior direct experience is a strong plus (e.g., P&L management, financial modeling)
• Strong software and computer skills, including MS Office applications
• English fluency (spoken and written) is required

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree in life sciences, other sciences, computer science, engineering, or related technical discipline (MBA or other advanced degree preferred)
• 5-7 years’ total work experience with 3+ years in the pharmaceutical / medical device industry
• Prior COA development or COA commercial management experience would be ideal, but other technical program management or product management experience may also be a strong fit (e.g., software product manager, technical product manager)
• Experience in clinical or real-world research, pharmaceutical development, scientific software or technical product development or management, management consulting, or similar roles

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $93,100.00 - $232,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.