We are looking for a CMDB Manager to own and operate the Configuration Management Database (CMDB), ensuring data accuracy, completeness, and alignment with compliance requirements such as the Digital Operational Resilience Act (DORA). The role involves managing the lifecycle of Configuration Items (CIs), identifying, updating and removing ICT assets, business applications and related information, enabling risk-informed decision-making, and supporting operational resilience across the organization.
Maintain and enhance the CMDB, ensuring accurate representation of infrastructure, applications, services, and their relationships. Define and implement CI lifecycle processes, classifications, and relationships. This includes verifying CI data and ensuring it's accurate and complete.
Assist in managing ServiceNow Discovery schedules and resolving basic issues with the Discovery process. This may involve troubleshooting credentials and interpreting log data to diagnose and fix problems.
Help with data audits and reconciliation tasks to identify and correct discrepancies. Ensure the CMDB adheres to established data governance policies.
Generate standard reports and dashboards to monitor CMDB health and data quality. Assist in analyzing this data to help the team identify areas for improvement.
Work with other IT Service Management (ITSM) teams (e.g., Incident, Problem, Change) to ensure the CMDB is being used correctly and that data supports their processes. Act as a point of contact for CMDB-related questions.
Identify, update and remove ICT assets, business applications and related information
Keep an eye for topics for gaps, improvement and automation
Ensure compliance with DORA, BaFin and internal IT governance policies.
Support change management by analyzing CI dependencies and potential impacts.
Collaborate with stakeholders (IT ops, security, compliance, vendors).
Provide auditable records and reports for risk assessments and regulatory reviews.
Drive CMDB maturity through automation, process improvement, and stakeholder education.
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
3+ years in CMDB management, configuration management, or ITSM
Experience with CMDB tools, preferably ServiceNow
Understanding of enterprise IT architecture and CI relationships
Experience supporting compliance/audit activities
Familiarity with change management, asset management, and incident management
Excellent analytical, documentation, and stakeholder engagement skills
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.
Sounds good? Apply now for this position.
Equal Opportunities:
We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.
We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com.
Visit our website to learn more about Diversity, Equity, & Inclusion at N26.