Manager, AML/ATF Quality Assurance and Business Relationships - (Hybrid)
Central1Resources
Country: Canada
Location: Vancouver
Time Type: Full time
Posted On: January 22, 2025
Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit .
What we offer:
- Work-life flexibility
- Hybrid work environment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan including family building and gender affirmation
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts
*subject to employment agreement
Job Summary:
Join Central 1 as a Manager, AML/ATF Quality Assurance and Client Relationships, where you’ll lead quality assurance efforts, manage client relationships, and drive business growth.
In this role, you’ll develop and maintain a robust AML/ATF quality assurance program, strengthen client retention and attract new business to grow revenue, and collaborate with leaders to enhance operations and deliver exceptional service.
What you'll be doing:
- Manage the Central 1 quality assurance activities relating to AML/ATF services provided to clients to ensure these services are being provided in an effective and efficient manner in alignment with each client’s precise requirements, contractual obligations, regulatory requirements, and industry best practices.
- Develop, implement, and maintain a quality assurance program that includes testing, monitoring, and reporting activities to ensure the AML/ATF team is providing a high level of service to our clients.
- Work closely with senior team leaders to support enhancement activities that will lead to a highly effective and efficient AML/ATF consulting operation.
- Act as a subject matter expert to provide guidance and support to the AML/ATF team to promote an effective and efficient operation.
- Develop, implement, and maintain a program that promotes Central 1’s AML/ATF services to maintain current clients and to attract new clients, with the focus of generating increased revenue for Central 1.
- Interact with potential future clients to build a positive relationship with them and to promote the use of Central 1’s AML/ATF services.
- Maintain a positive relationship with current clients through ongoing communication and, as appropriate, driving work with other team leaders to meet their requirements or needs.
- Manage the contract negotiation of new clients and manage the ongoing maintenance of existing contracts (e.g., for new services added to an existing contract, price increases, etc.).
- Support Central 1’s initiatives that have a connection to AML services that currently are or may be offered to clients.
- Maintain a high level of awareness of all current, relevant AML/ATF related laws, regulatory requirements, and industry best practices.
- Act as a back-up to the team to perform AML/ATF related services as required
- Support the Director, Risk Solutions Consulting by completing assigned tasks as required
What you'll be doing:
- University degree, preferably in a field such as criminology, law, risk management, or business administration.
- Certified Anti-Money Laundering Specialist (CAMS) or similar designation.
- 7+ years of AML/ATF compliance and/or financial crimes experience at a Canadian financial institution or in a consulting role.
- Thorough knowledge of the Canadian Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and Regulations.
- Working knowledge of Canadian sanctions legislation.
- Strong familiarity with best practices to meet AML/ATF laws and regulations, including for high-risk clients and high-risk business operations used by clients.
- Strong experience in designing, implementing and/or managing compliance activities.
- Advanced experience in understanding and communicating complex regulatory risk management principles.
- Experience managing regulatory risk exposures in the credit union or related financial services industry environments.
- Experience implementing and/or supporting multiple regulatory risk assessment methodologies tailored to a variety of business areas, including the application of risk mitigating controls.
- Experience with negotiation to provide services and/or contract management.
- Exceptional interpersonal and client relationship skills to maintain and grow business.
- Strong communication, organization, and decision-making abilities.
- Collaborative, self-motivated, and adaptable to fast-paced, dynamic environments.
- Ability to prioritize, meet deadlines, and navigate complex regulatory challenges.
- Commitment to continuous learning and professional growth.
Technical Skills:
- Knowledge of AML/ATF monitoring software and sanctions tools.
- Proficiency in Microsoft Office, with advanced Excel and PowerPoint skills.
- Strong analytical abilities with attention to detail.
- Expertise in testing, monitoring, and making sound recommendations.
Salary: $105,900
The salary range represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.
#LI-Hybrid
Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.