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Who You Are

brightwheel is seeking a trainer for our customer-facing teams. You are a teacher and coach at heart and are excited to connect our customer-facing teams with the skills they need to best serve our customers. In particular, you are excited to help new team members ramp over their first 30 days by fully owning their ramp plan. This will include ownership over training and ensuring new customer-facing team members are hitting the necessary metrics in their first 30 days at brightwheel.

After the initial 30 day new-hire training period, you will collaborate with stakeholders to identify additional training needs through 90 days by providing continuous learning focused on overall knowledge gaps.

You can effectively organize and run training sessions in one-on-one or group settings, designed to help new hires learn their role, core processes, product knowledge, and internal systems. All of your work is carefully designed and self-managed to ensure new team members begin to contribute to team goals by the time they’ve completed the 30-day ramp plan.

Trainer, Customer Success