Workforce Management Administrator, Customer Care

Eq bank | equitable bank

Country: Canada

Location: Toronto / Calgary / Vancouver

Time Type: Full Time

Posted On: January 22, 2025

The Workforce Management Administrator, Customer Care will report directly to the Conversational AI Manager who is responsible for workforce management. In this role, you will be responsible for providing support to the Contact Centre team through effective Workforce and Intraday activities. The primary objective will be to assist in delivering outstanding customer experience and maintaining a reputation for best-in-class service as well as ensuring the efficiency of the customer care team through dashboard monitoring, report development and analysis.