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About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at .

Founded in 2019 as a fully virtual company, Equip is built on the dedication of highly engaged, passionate, and diverse Equipsters who have shaped our unique culture. In recognition of this impact, Equip was honored in 2024 by Forbes as a Next Billion-Dollar Startup, LinkedIn as a Top Startup, TechCrunch as one of the 10 Most Exciting Digital Health Startups, Fast Company among the Most Innovative Companies, and Business Insider’s 44 Companies to Bet Your Career On. We are immensely grateful to our Equipsters for creating a sustainable company and treatment program that has served thousands of patients and families to date.

About the Role:

The Director of Business Operations is responsible for building the mechanisms to support the Care Operations teams (Care Delivery and Care Experience) to deliver high-quality service and care at scale. This role uses data to identify high priority opportunities and then drives execution to implement improvements and monitor / adapt based results. This role oversees and drives strategic initiatives for our Care Operations teams, including managing a team of analysts and project managers. The Director is responsible for continuous evaluation and project execution to enhance our Care Operations team performance driving treatment quality and patient retention.

This position requires the combined skills of collaboration, strategic thinking, and executional excellence. Applying a mastery of operational processes – from project management to monitoring metrics and engaging in complex problem-solving to address and solve cross-functional challenges – is required. This position requires strategic thinking regarding how to scale care in a fast-growing environment to ensure that we are creating sustainable systems. This individual must possess the ability to translate complex quantitative analysis into actionable business insights to catalyze initiatives and projects.