• Performance Management. Define, analyze and improve standards and performance based on data-driven insights. Experience with trend analysis, managing KPIs and driving continuous improvement. 
• Leadership. Strong leadership skills with the ability to manage, mentor, and inspire large teams across multiple functions. Proven experience in building and developing high-performance teams. 
• Process Improvement & Standardization. Lead the inception, design, planning and execution of process improvements which may include software, technology, workflow, training and/or contractual components internally and/or externally. 
• Cross-Functional Collaboration. Partner with other departments such as operations, training, IT, and quality assurance to ensure seamless integration of support services and continuous improvement. 
• Partner Engagement. Create engagement plans for and with key partners, vendors and stakeholders that results in agreed roadmaps and regular reviews to ensure expected value delivery is achieved. 
• Conduct quarterly reviews with assigned strategic partners to ensure achievement of defined objectives, as well as discussion of growth strategy and best practices. 
• Reporting & Analytics. Establish and manage reporting mechanisms to track the performance of all teams for internal and external use. Provide business cases, insights and recommendations to senior leadership and partners based on data and value analysis. 
• Operational Excellence. Demonstrated experience in managing complex operations, including implementation, process optimization, performance management, and service delivery. 
• Cross Functional Excellence. Collaborate with the delivery and operations teams to maximize opportunities and optimize value to OE partners, aligned stakeholders, and our common customer, the vehicle owner.   
• Strategy Support. Work closely with executive and cross-functional leaders to align with and recommend strategic adjustments as pertains to organizational capabilities that impact repair quality opportunities and risk and your knowledge of evolving industry trends related to vehicle repair and quality control. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Ability to prepare and contribute to program development plans, presentations, and briefing books, including presentations and conclusions to senior management and key stakeholders; participate or own construction and negotiation of assigned partner agreements. 
• Knowledge of the devices, tools, equipment and software used by repair teams or quality team members to ensure teams are properly equipped to deliver quality repair. 
• Proven ability to lead change initiatives and guide teams through periods of transformation and process improvement. 
• Leadership, relationship management, and mentoring skills 
• Advanced project and program management, analytical, problem-solving, decision-making, strategic planning skills. 
• Ability to effectively data mine information to identify and communicate performance opportunities through use of advanced Excel and analysis skills 
• Problem solving, Financial, business, and technology acumen 
• Advanced data analysis, presentation, communication and negotiation skills and related software 
• Exceptional communication skills, with the ability to influence and collaborate with stakeholders at all levels of the organization. 
• A strong commitment to customer satisfaction and a track record of delivering high-quality support services to internal and external customers. 

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS: 

• 5+ years leading enterprise quality control or quality assurance programs and teams in the automotive repair or related field; at least two years in a Director level role. 

• Advanced understanding and knowledge of modern repair process, procedures and quality process engineering. 

• Bachelor’s degree in Engineering, Business, Operations Management, or a related field 

• Extensive experience in quality program design and execution including those with an inspection component, operations, and performance management of technical duties. 

• Proven track record of managing large, cross-functional teams and driving operational improvements in an accelerated fashion  

• Strong understanding of industry regulations, standards, and best practices related to auto collision repair or related field. 

WORK ENVIRONMENT: 

• Must be able to travel 30-40% 

• Strong preference for Dallas location ​

"Caliber is an Equal Opportunity Employer"