Do you love exceeding people’s expectations by establishing effective relationships?  

Are you passionate about growing your career in the automotive industry?  

Do you have strong attention to detail and thrive in a fast-paced work environment?  

Do you want to work with a company that loves to promote from within?  

If this sounds like you, we would love to meet you!!

WHO WE ARE:

Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”).

Come join Fairstone Financial as a Loan Adminstrator.

Be part of Canada’s leading provider of responsible lending solutions to serve Canadians.   

At Fairstone we invest in our teams. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!   

WHAT WE OFFER?

• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness: Tailored well-being solutions available 24/7.
• Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support: Paid Volunteer Day to give back to your community.
• Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
• Education: Tuition reimbursement program covering expenses up to $3,000 per year.
• Development: Access to Fairstone Academy for comprehensive training and skill development.
• Discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

A regular day for a Loan Administrator will include:

• Process loan activation for new contracts in the loan management system
• Execute detailed review of inputs in the loan management system to ensure alignment with signed contracts
• Process daily loan modifications including but not limited to rate changes, write-offs, restructures, etc
• Posting of customer fees in the loan management system
• Handling of funding faxes and contracts sent in by dealers
• Replying and responding to dealer messages
• Handling of funding email inbox delegations
• Emails internally and externally in a timely manner
• Managing a busy workflow while maintaining a high level of accuracy
• Provide prompt, efficient, detailed customer-oriented service to all stakeholders
• Professional and pleasant messaging to our dealerships through our platform in real time and immediately

Must haves!

• You possess excellent verbal and written communication skills
• You thrive in a fast-paced, ever-changing environment
• You possess an exceptional attention to detail while operating under a sense of urgency
• You know your way through advanced internet browsing and have amazing investigative skills 
• You have strong phone contact handling and active listening skills
• You can prioritize allocated workflow seamlessly
• You are tech savvy and know your way through Microsoft Office Suite and Outlook

Extra- awesome to have:

• You possess excellent verbal and written communication skills
• Previous experience in a lending, automotive related business, or financial services
• Exposure to loan management system
• You have a high level of accuracy and consistency in document verification
• High School Diploma (or equivalent)

Working condition

• Working hours can range anywhere between 8:30 AM to 8 PM EST Monday to Friday.

**This role is vacant**

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

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Full time

Job Type:

Permanent