Support Operations Analyst
Proof
Country: United States of America
Location: Remote
Time Type: Full Time
Posted On: December 14, 2024
Proof is the world's first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started!
The core responsibilities of the Support Operations Analyst include (but are not limited to) optimization and administration of the Support Team tools and technology, report creation, interpretation, analysis and workforce management forecasting and planning. A constant focus on incremental improvements to service delivery, customer experience and team efficiency is paramount to success in this role.