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Job Title

Commercial Claim Sr. Supervisor (non-injury) - Remote

Requisition Number

R6944 Commercial Claim Sr. Supervisor (non-injury) - Remote (Open)

Location

Nevada - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 18 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

We are actively hiring for a Commercial Claim Sr. Supervisor (non-injury)!

Your Role:

As a Commercial Claim Sr. Supervisor (non-injury), you will supervise claims in a multi-line/multi-state environment, evaluate coverage questions and provide decisions associated with approvals. You will evaluate and provide guidance and settlement authority on cases above the representative’s authority.

Leadership Work:

• Hires, trains, coaches, develops, and mentors employees for their individual career development.

• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.

• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).

• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.).

• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture.

• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.

• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings.

• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Operations/Performance Management:

• Sets and monitors required goals and targets for the staff in support of the company, divisional and department strategy.

• Monitors workload and reviews claims to ensure quality processing.

• Ensures consistent and high-quality service levels; consistent ongoing monitoring of customer service levels and service quality improvement.

• Supervises the investigation, processing, and conclusion of all claims.

• Reviews files with the adjuster for authority.

• Performs Quality Assurance Reports (QARS).

• Works collaboratively with other departments on projects and offers assistance with expertise.

• Participates in the committee review process.

• Supervises the use of internal and external resources to effectively manage costs.

• Demonstrates agile mindset and change management skills.

Company Claims Procedures:

• Ensures compliance with company procedures and Department of Insurance (DOI) regulations.

• Responsible for ensuring DOI and customer complaints are resolved in a timely manner.

Participates in Personnel activities in collaboration with the Manager and Human Resources:

• Communicates and enforces administrative policies and operating procedures.

• Communicates changes in policy and procedures.

• Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.

• Recognizes employee achievement and counsels employees on performance issues.

Required Experience, Education and Skills:

• 3-5 years of experience in progressively responsible professional and/or supervisory position within a claims environment.

• BA/BS in business, insurance or related area, or equivalent combination of education and experience.

• Experience in handling simple to complex liability claims.

What would make us excited about you?

• Prior supervisory experience within a claims environment preferred.

• Experience handling Mobilitas and/or Commercial Auto Claims preferred.

• Familiarity with Choice policy and/or Non-Standard policy and claims handling preferred.

• Casualty/Litigation background.

• Associate in Claims (AIC) certificate and/or Chartered Property Casualty Underwriter (CPCU).

• Outstanding interpersonal, critical thinking and decision-making abilities.

• Ability to lead, coach, mentor, evaluate, inspire, empower, and provide training, guidance, and constructive feedback.

• Has thorough knowledge of insurance policies (multiple states), claim procedures, DOI regulations and can work on multiple claims platforms.

• General knowledge of human resource processes and procedures.

• Ability to travel and work extended hours including weekends as needed.

• Licensing in multiple states.

• Bilingual a plus.

Let’s keep working together

Submit your application to be considered. If reasonable accommodation is needed to participate in the job application or interview process please contact TalentAcquisition@csaa.com.

The national average salary range for this position is $99,810.00-$110,900.00 per year. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $89,910.00-$133,200.00 per year. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay.

See benefits offered:  

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.

As part of our core beliefs, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey here.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

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