Lead User Researcher
Trustedhousesitters
Country: United Kingdom
Location: Brighton and Hove
Time Type: Full Time
Posted On: December 9, 2024
TrustedHousesitters is a global pet care travel exchange; a double sided digital marketplace of owners and sitters that’s growing rapidly through our unique combination of product, proposition, marketing and community building.
We've just recently been named as one of the Escape the City's top organisations to work for 2023! Also joining the 2024 edition of the Future Fifty program.
Our team has a collaborative and supportive culture. We’re passionate about pets, people and travel; continuously searching for the win, win, win that makes everyone’s lives easier, travel kinder on the pet and enables a more sustainable travel footprint.
We're fully in scale-up mode and have grown to be the only global platform of its kind. In the last few years, we’ve consistently achieved high year-on-year growth. Thanks to strong tailwinds in the pet and travel industry in the post-Covid world, 2022 has been our strongest year so far. At our marketplace we facilitate the perfect match between pet owners who want to leave their pets in safe hands and pet sitters looking to enjoy the companionship of pets whilst they travel.
We're a remote-first business, however we've retained a HQ in central Brighton which is available for collaborative working and in-person meet-ups.
About the Role
As the Lead User Researcher at TrustedHousesitters, you will drive our understanding of customer motivations, behaviours, and needs, acting as the key advocate for user-centered decision-making. In this strategic role, you will lead research initiatives, guide our customer insights across multiple teams, and act as the go-to expert for all design-related customer insights. Your work will ensure that product, design, and marketing teams are aligned with a deep, actionable understanding of our customer base, contributing directly to our growth and retention strategies.