Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Summary of Position

The Medical Editor will be responsible for reviewing expert medical opinions and formatting them, primarily for delivery to members. The role ensures that all content is consistent, accurate, and compliant with regulatory standards. The Editor also reviews grammar, formatting and accurate match of all relevant patient identifiers across the document and any attachments. This position requires an understanding of therapeutic areas to effectively communicate complex medical information to a lay audience. The Medical Editor will review, copy edit, style, format, and proofread various medical writing deliverables while maintaining the integrity of the content. 

Essential Duties and Responsibilities

• Serve as editor on assigned cases and as backup for other editors as necessary
• Perform cold reads (spell/grammar/punctuation/syntax), edits (formatting, data checks) per industry standards, company guidelines and/or client style; proofread materials as indicated
• Work closely and collaboratively with case managers, case coordinators and medical staff to ensure that materials are of the highest quality in terms of accuracy, utility, clarity, readability, and appeal; resolve any content/referencing issues
• Develop a thorough understanding of internal workflow processes
• Attend all relevant internal meetings to align and discuss deliverables or workflows
• Work proactively with operations management to communicate any issues on projects and brainstorm solutions of any editorial conflicts or issues that might impact timing
• Model our values of helping members and delivering highest quality care; act in a professional, ethical manner at all times
• Demonstrate leadership with regards to training or new initiatives in the department
• Serve as a professional mentor and example to junior editors

Other requirements may arise and require adjustment of these duties as per evolving business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Bachelor’s degree in English, Journalism, Communications or a related field required; science, or health courses a plus
• Experience (3-5 years) medical editing or related field required
• Excellent proofreading and editing skills, including formatting
• Strong understanding of medical terminology and industry & regulatory standards
• Articulate written communication skills essential
• Ability to communicate complex medical information in a patient-friendly manner
• Knowledge of project parameters in regard to timelines and project goals
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office (especially Word, Excel) and editing software tools
• Ability to work productively with others in a calm, mature, and professional manner at all times
• Bilingual French and English required

Required license or credential needed to perform job: N/A

Work Environment

                              ☐ Office           ☐  Remote                 ☒ Hybrid (Office & Remote)

Travel: ≤10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Why Join Teladoc Health?

Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients. 

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health. 

Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth. 

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey. 

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible. 

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. 

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com