Job Description:

About the Role:

A Client Services Project Manager at Toppan Merrill supports our “SaaS” clients providing extraordinary customer service while also working closely with our internal Operations and Service teams. 

Shift Hours are 2pm-1030pm M-F

This is a "Hybrid" role, working as needed in-office for meetings and trainings.

Office is located on Energy Park Drive in Saint Paul.

Pay range is $28-$31.25/Hr

What You’ll Do:

• Nurture and develop strong client relationships with senior members of our clients’ organization
• Be accountable for overall project management
• Will take the lead and assist multiple clients in the preparation of disclosure documents
• Act as primary point of contact for clients and liaison between client and other Toppan Merrill teams
• Provide consultative services and technical subject matter expertise to clients as a trusted advisor
• Ensure client satisfaction
• Provide detailed documentation for job tracking and billing

About You:

• Role model in service excellence, with demonstrated success in a client facing environment
• Ability to connect and engage with high-level clientele and internal employees
• Possess excellent presentation and communication skills
• Strong technical aptitude, experience in Microsoft Office Suite an advantage
• Proven problem-solving and decision-making skills
• Ability to work productively both individually and in a team environment
• Detail oriented with strong organizational skills
• Understanding of working in a firm deadline-driven environment
• Ability to work 2nd shift

Qualifications and Experience:

• BA/BS degree in business or related field preferred, or equivalent combination of education and experience
• Previous work experience in a similar client service environment
• Project multitasking and ability to lead others through high pressure situations
• Flexibility/adaptability with overtime/shift changes

Why You Should Work Here:

• The ability to work in an environment that encourages creativity and fresh ideas
• The ability to be on the leading edge of SaaS driven technology solutions for capital markets and regulatory disclosure requirements
• The opportunity to join a well-established and growing company that has just completed its most successful year

About Us: