Customer Support Specialist

Vero

Country: United States of America

Location: Remote US

Time Type: Full Time

Posted On: November 18, 2024

VERO
Leasing for the Future | Confidence for Today
VERO is a vertical SaaS platform, purpose-built to mitigate risk, increase leasing velocity, and consolidate vendors in the rental real estate workflow.  Our cloud-native platform handles everything from applicant pre-qualification through application execution.  VERO’s proprietary technology quickly and accurately verifies financial and personal information critical to risk mitigation and application execution.  VERO creates trust and confidence in the leasing process by empowering property owners and operators to work more efficiently and profitably while simultaneously allowing applicants to maintain control of their own data and financial identity.

OUR CORE VALUES
Respect & Empathy: Empathy - the ability to understand and share the feelings of another.
Resolute: We’re obsessed with the word “why.” We challenge each other, we challenge assumptions and we challenge ourselves.
Customer Obsession: Customer centricity means we are obsessed with serving our customers needs with urgency, we are always focused on, and prioritize, solving for their pain. We are always focused, across all of our business units, on understanding their problems and optimizing to offer them solutions which they can utilize today and in the future.
Passion: We are passionate in developing unprecedented solutions to old industry problems and relentlessly push boundaries.
Execution: We believe that execution is paramount and that clearly communicated, measurable goals lead to strong, predictable outcomes. To that end, we strive to ensure that our tasks, processes, and strategies are focused on measurable outcomes, are lightweight and agile, and serve the desired outcome rather than incumber it.

HOW WE MEASURE SUCCESS
Our customer-facing teams are dedicated to ensuring that both our users (applicants/renters) and our customers (property managers) are receiving best-in-class service and getting the most value from the product. We measure success in being highly available and responsive while delivering personalized support with a high level of product and industry knowledge.

LIFE & CULTURE
We strive to create passionate and results-oriented teams filled with open-minded people that can foster an environment of growth. We believe that by democratizing access to information, we can allow good ideas to percolate from anywhere and avoid siloed thinking. We work fast, hard, and with a focus on the fine details that allow our products to be delightful.

About the Role - Customer Support Specialist

The Customer Support team at VERO plays a crucial role in assisting Renters applying through our platform and Managers reviewing and managing applications and leases. Our primary support channels are chat and email, but we also engage with users via phone.

We are looking for individuals who are passionate about customer support and being a part of a growing team. This position is ideal for those who are dedicated to being a part of our support team and contributing to VERO’s growth through exceptional customer interactions.