Store Operations Manager (GM)

Insomnia cookies

Country: United States of America

Location: Washington DC

Time Type: Full Time

Posted On: November 18, 2024

Insomnia Cookies is expanding and looking for strong management to join Washington, DC - Capitol region. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!
 
Comp & Sweet Position Perks:
·       a competitive base salary + monthly bonus compensation package.
·       a $50.00 per month cellphone data plan stipend.
·     enrollment in our Cookie Jar deferred compensation program.
·       excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
·       401K with contribution match.
·       2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
·       Enrollment in our Cookie College learning/training platform.
·       free cookies, awesome swag and so much more!
 
Job Duties & Position Focus:
·       Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
·       Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
·       Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
·       Manage and audit inventory to maintain proper controls.
·       Create and execute fun, local marketing drops.
·       Create and drive in-store recognition programs/contests.
 
What we seek:
·       3+ years of management/leadership experience in a restaurant or retail establishment
·       Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)  
·       Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
·       An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
·       A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
·       Familiarity with using commercial convection ovens - a plus