At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.

We've started with two award-winning products, the Framework Laptop 13 and 16. Our laptops are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we've launched the Framework Marketplace to enable an ecosystem of parts and modules. We've seen a fantastic reception to both of our laptops from customers and reviewers from outlets like , , and multiple reviews (including a recommendation among the best ), along with making and . As a company, we were #35 on .

We come from successful consumer electronics startups including the founding team of Oculus, and have closed multiple rounds of funding to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we're in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!

We’re looking for a Customer Success Manager to join our growing B2B team, with a focus on onboarding, enabling, and driving growth with our global SMB customer base.  We have immense interest and excitement in our repairable, upgradeable, high-performance laptops from CTOs, CIOs, and IT Managers, and are ready for the right CSM to own and deliver on the ideal end-to-end experience.  You’ll be not just a trusted partner, but also a voice for B2B internally, driving process and product improvements for our key business customers.  The ideal candidate is entrepreneurial, goal-oriented, and eager to build up our Customer Success playbook from a blank slate.

This is a full-time role based remotely anywhere in the US or Canada.