SchoolsFirst FCU is the largest credit union in California and the nation’s largest credit union serving the educational community. We exclusively serve California school employees and their families. We were recently ranked the #1 credit union in California by Forbes, and recognized as one of the 50 Most Engaged WorkplacesTM in North America by Achievers. We’re growing and looking for talented, service-oriented people to join our team.

What We Believe

There’s a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families whose sacrifices make their work possible. Not only are we passionate about living our mission of providing Members with world-class personal service and financial security, but we’re also dedicated to providing service to each other. That means creating an environment where you’re empowered to do what you do best every day, with opportunities for ongoing development and growth. So you can provide the trusted advice and financial expertise that makes a positive difference in the lives of our Members. It’s a truly unique culture, in an organization with a truly unique mission.

What You’ll Be Doing

Responsible for collecting on charged-off loans made by the Credit Union. Provide direct assistance to our Members by working with them to identify the true cause of non-payment in order to provide personalized options.

Essential Job Functions

• Work on charged-off loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.

• Responsible for working specialized queues for defaulted repayment plans

• Work with our Members and 3rd parties to set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance in order to accurately reflect the approved arrangements.

• Review charged-off loans for possible collection agency placement. Partner with team and management to refer accounts for litigation review.

• Assist management and team with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements

Additional Job Functions

• Performs other duties as assigned

• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Additional Skills

• Excellent verbal and written skills

• Conflict resolution and negotiation skills

• Active listening skills

• Experience with inbound/outbound phone system preferred

• Intermediate computer and typing skills

• Basic skip tracing skills

Education/Years of Experience/Certifications

• High School Diploma required

• Minimum of 2 years of previous related experience required

• Previous financial institution or credit union experience preferred

• Knowledge FDCPA, TCPA and SCRA

Physical Demands

The physical demands described here are representative of those that must be met by a teammember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the teammember is regularly required to do the following:

• Intermittent lifting up to 10 pounds

• Must be able to access, enter, and retrieve data using a computer

• Frequent keyboarding and mouse usage

• Intermittent standing, sitting, walking and neck flexing

• Intermittent pushing, pulling and reaching above, at and below shoulder height

• Eye/hand coordination: Performing work using both

• Working with hands: seizing, holding, and grasping

• Able to lift by raising or lowering an object from one level to another

• Positions within Facilities and ATM Services may be exposed to dust, gas, odors or fumes and power grasping. May be required to work from a ladder.