Sr Collections Specialist, Finance - Retirement
Ascensus
Country: United States of America
Location: Remote, Pennsylvania
Time Type: Full time
Posted On: October 16, 2024
Position Purpose:
Work closely with Accounting, Operations and Client Services to coordinate collections efforts. Specific duties include assisting in providing timely accounting functions and collections.
Essential Duties and Responsibilities:
Recordkeeping Collection
· Follow collections policy timeline and procedures to maintain acceptable accounts receivable levels for all clients including but not limited to plans, partners and financial advisors.
· Prepare collections letters in accordance with policy and ensure they are sent out to clients within established guidelines.
· Provide Fee Processing associate monthly fee pulls due to non-payment within the annual 4% guidelines.
· Follow plan termination.
· Follow the abandon plan and QTA process.
· Review and follow up on weekly Deconversion Reports – Term Complete and PDA received not complete.
· Coordinate communications with Client Services to maintain approval list for “on hold” policy and to obtain new contact information for undeliverable invoices and collection letters..
· Coordinate efforts with collections agencies to work with selected clients.
· Assist other members of collection team when workloads dictate for the processing of fees paid out of plan.
· Work directly with recordkeeping clients and internal associates on various billing and collection issues.
· Issue credit memos for bad debt with proper approval.
· Assist with cash application.
· Cash application back-up for other divisions.
· Support month end close process.
· Follow up on all emails, phone and web comments daily.
· Review, document and update all procedures used in all areas of responsibilities on a timely basis.
· Assist in special projects or tasks as assigned by management.
Minimum Requirements:
· Associate’s degree in accounting/finance or equivalent combination of training and experience preferred.
· 1+ years of collections/receivables experience, preferably in financial services
· Proficient with Microsoft Office, including Outlook, Excel , and Word
· Detail oriented with strong organizational and time management skills
· Strong verbal and written communication skills
· Strong interpersonal skills with internal and external clients
· Ability to handle multiple priorities and meet deadlines
· Ability to work independently and also as a team player in a fast-paced environment.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.