Sales Support Specialist

FARO

Country: United States of America

Location: Lake Mary, FL

Time Type: Full time

Posted On: October 16, 2024

  • We have:   

    ·         An open mind for new ideas and methodologies  

    ·         Leading edge technology 

    ·         A dynamic team of engineering, sales and marketing professionals to work with   

     

    You have: 

    ·         Experience with CRM databases. SalesForce.com experience strongly preferred. 

    ·         Demonstrated proven effectiveness in working in a fast-paced environment

    ·         Excellent verbal and written communication skills 

    ·         Superior time management skills and ability to multi-task 

    ·         Ability to establish excellent working rapport with outside sales reps, other team members and customers 

     

    How you will make a difference @ FARO:  

  • Create and review Sales Orders requests for accuracy and completeness by following the Order Conversion Rules, ensuring that appropriate documentation is attached
  • Actively update Tasks in Salesforce so employees know status of every order
  • Submit customer’s Terms and Conditions for review via the Contracts Desk
  • Identify potential issues and escalate to the Senior Sales Support Specialists
  • Process quote requests for service plans, software, and accessories
  • Process vendor purchase orders from vendor portals
  • Create and process Requests for Credit, resolving issues so they can be approved as appropriate
  • Request inventory availability (from Demo Coordinator) for Certified Pre-Owned, Technology Test Drives, and Rental Equipment
  • Monitor and review sales email inboxes and respond or forward to the appropriate persons and/or teams
  • Identify possible data integrity issues and correct or open a ticket with the Data Integrity Task Force as appropriate
  • Attend meetings as required and strategize with other Sales teams and departments to ensure quarterly goals are met
  • Other duties and functions as assigned