Hybrid Training Coordinator

Proxy Live Solutions

Country: Latvia

Location: Riga, Akropole, Latvia

Time Type: Part time

Posted On: October 16, 2024

The Hybrid Training Coordinator will be responsible for developing, coaching, and transferring the knowledge and skills required for new recruits within the Live Presenting department at Proxy Live Solutions. The Hybrid Training Coordinator will serve as a role model, guiding new Game Presenters, Shufflers, and Card Specialists in delivering optimal presentations and enhancing the player experience while presenting Live Games.

Qualifications, Skills, and Experience:

  • Academic qualifications in Training and/or People Development are considered an advantage.
  • Approximately 2 years of relevant and recent work experience in a similar position, with a strong focus on quality assurance, personnel development, coaching, and leadership, is considered an advantage.
  • Preferably with experience in Live Casino or iGaming.
  • Excellent communication and presentation skills.
  • Excellent command of English, Latvian, and Russian languages (both verbal and written).
  • Ability to evaluate processes within the department for continuous improvement.
  • Flexibility, proactivity, and collegiality.
  • Ability to work a flexible schedule (shift work).

Key Responsibilities:

  • Train and develop new recruits within the Operations department.
  • Consistently act and behave in compliance with all Proxy Live Solutions company guidelines and policies, particularly those relating to Environmental Health and Safety, ethics, and codes of conduct.
  • Supervise the training process and all associated operational activities within Live Operations.
  • Own, monitor, and adjust game and training manuals, work methods, and training policies as necessary to maintain a high degree of operational excellence.
  • Collaborate continuously with Floor Management and Development teams to evaluate and provide optimal support to new employees.
  • Provide input and proactively contribute towards making Proxy Live Solutions the world’s leading live casino provider.
  • Uphold Proxy Live Solutions values and behaviors at all times.

The Team & How We Work:

  • Start-up culture that encourages creativity and trying new things.
  • Studio operations teams are fully supported by infrastructure, business, customer support, and leadership.
  • We are open and transparent in decision-making: everyone has a voice, and new ideas are always welcome.
  • We provide constant feedback and support to individuals.
  • We value results over processes and tools.
  • We prioritize teamwork; the best candidates are team players ready to take ownership of their work from start to finish.

Salary:

Hourly Rate: €10/hour gross

Benefits:

  • Annual uniform allowance.
  • 20 vacation days based on a full-time contract.
  • Career budget and development opportunities.
  • Private health insurance.
  • Free parking.

If you appreciate dynamic development and enjoy collaborating with enthusiastic and capable individuals, you'll find fulfilment in your career with us!