Job Summary:

This position is responsible for leadership of the IT Applications Support team supporting all on-prem and cloud enterprise applications and databases. The position will lead DBA’s, Data Analysts and System Analysts to ensure enterprise databases and application security, availability, performance and maintenance.  The manager will ensure support contracts and budgets and follow the ITIL framework. This position will also support new business initiatives and the associated software solutions. The manager will have close integration with all levels of the IT OT organization to ensure infrastructure, networking, integration, reporting and cybersecurity is considered and implemented to drive business value and keep cost down.

Job Description:

• Understand and drive Cloud technologies when it makes business sense while considering cybersecurity

• Understand ITIL to ensure proper change management is followed while minimizing business impact

• Understand database technology, structures, networks and mass storage to properly manage the applications and databases

• Work with major vendors and suppliers

• Stay abreast of new developments and technologies to continuously drive business improvements

• Understand networking, cyber and hardware in order to work with the infrastructure, cyber and networking teams

• Must have good communications skills and working with the Technology Enablement teams

• As a leader be able to lead and manage his team by translating business objectives into individual objectives.

• Enable, mentor and coach employees to create a positive work environment

• Work with the project team and business to define and complete the Application Support Decomposition Model, workflows, diagrams and RACI for services (includes new, changed or decommissioned), in support of business objectives and expectations

• Consults with/engages Supplier Management for services (includes new, changed or decommissioned) ensuring requirements are properly communicated for the purpose of negotiations and/or Service Level changes. Works with IT Stakeholders on operational service delivery deficiencies. Escalates issues as needed.

• Knowledge of IT strategy and business plan, business units to understand impacts and requirements, and internal and external business environment

• Adheres to internal standards, policies and procedures

• Required to work additional hours as needed

• Performs other duties as assigned

Additional Job Description:

Education

• Post-secondary diploma in Information Systems, Computer Science, Information Technology or a related discipline or equivalent experience

• A Bachelor's or Master's Degree in Information Systems, Computer Science, Information Technology or a related discipline is preferred

Experience

• 5 to 7 years of related experience and at least 1 year in a leadership role

License/Certifications

• ITIL Certified is preferred

Physical Demands

• Stationary Position - Constantly

• Lift/carry over - 10 - 30 LBS

• Vision - 20/20 Corrected Vision

• Hearing - Receive detailed information if spoken to

We are committed to diversity and inclusion, and it is because of this that we offer equal employment opportunity to both our employees and candidates, while also striving for an environment that is free of any form of discrimination and harassment. We base our employment decision solely on the qualifications of the individual, their merits, and the present needs of the business.