Customer Experience Associate
Wispr flow
Country: United States of America
Location: San Francisco
Time Type: Part Time
Posted On: September 28, 2024
Wispr Flow is building a more natural way to interact with technology with voice interfaces. We have an elite team of engineers, product designers, and research scientists building magic. Our first product, Flow, is a Mac dictation app that lets you speak naturally, and writes in your style - in every application, 3x faster than typing - with auto-edits, command mode, and 100+ languages.
About Wispr: We've raised $27M from top-tier VCs like NEA and 8VC. Our angels and advisors include Chester Chipperfield (product lead for the first Apple Watch), Arash Ferdowsi (CTO, Dropbox), and Will Ahmed (CEO, Whoop). Our founders are Stanford alums and have previously sold a company and run a team at a deep tech startup with over 100M in funding.
As the first Customer Experience team member at Wispr Flow, you will be responsible for managing and refining our customer support processes. Reporting directly to the Founding PM, you will own the end-to-end support user experience, from creating support workflows to interacting with users and synthesizing feedback. Your insights will directly impact our product development and roadmap.
Over time with product growth, this could transform to a full time hire as an opportunity to increase scope and establish world-class customer support at Wispr Flow.