At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire.

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

Redwood Credit Union is looking for a Financial Assistance Representative I who will be responsible for performing a wide variety of semi-routine duties of moderate complexity requiring the exercise of discretion, initiative, judgment, independent analysis, and detailed knowledge of departmental procedures. Spanish is required

• Contact Members with delinquent loans, negative shares and Visa accounts for the purpose of obtaining delinquent payments, arranging for payment schedule to bring loans current, rescheduling existing payment or determining Member present status in order to make provisions for obtaining outstanding balance

• Initiate outbound calls and accept all incoming calls at all times, strictly adhering to required department compliance and member information security procedures

• Provide excellent quality service to all Members and all RCU departments always, making sound, timely decisions and judgment calls in restoring services impacted by delinquent account status, engaging management assistance, where needed

• Perform skip-tracing functions routinely

• Ensure high quality member service by implementing credit union policy, as well as departmental procedures and standards in relation to the establishment and maintenance of loans and accounts, minimizing escalations and/or working closely with management to address escalations. Serve delinquent members and accounts by accepting phone payments, processing extension requests and workout loans.

• Recommend accounts for repossession of collateral securing delinquent loans, preparing recommendation documentation for manager approval and hand off to the Collateral Recovery Officers. Assist Collateral Recovery Officer(s), as needed.

• Assist with the follow up on all delinquent and non-delinquent bankruptcy accounts and deceased member accounts, as assigned (when notification is received by FAD)

• Assist in processing request for charge off accounts for those loans determined to be un-collectible.

• Complete departmental and back-office tasks as assigned including (but not limited to) typing, routine letter and/or documents.

• Assist in the preparation of documents needed for the pursuit of legal action against Members and/or support the bankruptcy process, as assigned.

• Prepare periodic specialty reports or balance department related general ledger accounts, as assigned.

• Serve non- delinquent Members by accepting phone payments, processing extension requests and workout loans.

• Participate in departmental meetings and training programs.

Perform a wide variety of semi-routine duties of moderate complexity requiring the exercise of discretion, initiative, judgment, independent analysis, and detailed knowledge of departmental procedures. Spanish Bilingual required.

• Contact Members with delinquent loans, negative shares and Visa accounts for the purpose of obtaining delinquent payments, arranging for payment schedule to bring loans current, rescheduling existing payment or determining Member present status in order to make provisions for obtaining outstanding balance

• Initiate outbound calls and accept all incoming calls at all times, strictly adhering to required department compliance and member information security procedures

• Provide excellent quality service to all Members and all RCU departments always, making sound, timely decisions and judgment calls in restoring services impacted by delinquent account status, engaging management assistance, where needed

• Perform skip-tracing functions routinely

• Ensure high quality member service by implementing credit union policy, as well as departmental procedures and standards in relation to the establishment and maintenance of loans and accounts, minimizing escalations and/or working closely with management to address escalations. Serve delinquent members and accounts by accepting phone payments, processing extension requests and workout loans.

• Recommend accounts for repossession of collateral securing delinquent loans, preparing recommendation documentation for manager approval and hand off to the Collateral Recovery Officers. Assist Collateral Recovery Officer(s), as needed.

• Assist with the follow up on all delinquent and non-delinquent bankruptcy accounts and deceased member accounts, as assigned (when notification is received by FAD)

• Assist members in resolving CPI placement matters, performing necessary research and/or working closely with Insurance Services or State National.

Administrative Support:

• Assist in the processing of request for charge off of accounts for those loans determined to be un-collectible

• Complete departmental and back-office tasks as assigned including (but not limited to) typing, routine letters and or documents, as assigned

• Assist in the preparation of documents needed for the pursuit of legal action against members and/or support the bankruptcy process, as assigned

• Prepare periodic specialty reports or balance department related general ledger accounts, as assigned

• Serve non- delinquent Members by accepting phone payments, processing extension requests and workout loans

• Participate in departmental meetings and training programs

• Perform other duties as required