JOB SUMMARY

Provide day-to-day household and general public area cleaning, organization, and errands of the Ranch.  Provide assistance to the team of Housekeepers, respond to guest requests, identify and report preventative maintenance issues in guest homes, and assist with day-to-day household cleaning.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Respond promptly to requests from guests and other departments.
• Identify and report preventative or other maintenance issues in guest homes or public areas.
• Report any damages or maintenance problems to the manager.
• Deliver guest requests, items, and amenities in a timely manner
• Set up and breakdown of furniture items in guest homes as requested
• Make up cribs and rollaway beds; transport to designated homes
• Maintain all cleaning equipment and materials in safe and sanitary working conditions
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Operate cleaning equipment (i.e., carpet cleaner, power washer, floor polisher/buffer)
• Maintain organized garages and any storage areas
• Maintain organized outdoor areas including covering BBQs when away from the house as well as putting on furniture covers as necessary (out of town, weather, etc.)
• Maintain cleanliness by scrubbing decks, and power washing of walkways
• Interior and exterior window cleaning
• Keep work area neat and organized
• Remove dust, spots, and smears from windows, frames and ledges, wash windows as assigned
• Remove dust, dirt marks and fingerprint from doors and door frames
• Dust clean, and polish furniture, fixtures and fittings, clean surfaces
• Transport guest laundry and dry cleaning to correct guest home
• Remove trash and strip dirty linens from home
• Handle guest requests for shoe cleaning as assigned; retrieve shoes from guest home, clean shoes and return to guest home.
• Turn mattress and box springs according to rotation schedule
• Responsible for trash removal and cleaning employee breakroom, restrooms and administrative offices.
• Responsible for completing daily assignment sheet
• Maintain any company owned equipment assigned (phone, computer, etc.)
• Perform duties of a Housekeeper as needed
• Perform other reasonable job duties as assigned by supervisor or management.

EDUCATION REQUIREMENTS

High school diploma or equivalent

JOB SKILLS AND QUALIFICATIONS

• Experience with working in a private home of HNW families
• Meticulous attention to detail
• Ability to interact with guest, as needed
• Able to adjust for fast paced environment and changes to schedule
• Ability to understand owner preferences/expectations
• Respect for, and emphasis on, confidentiality and privacy regarding the owner’s private life
• Basic computer skills, familiar with Google Suite, or Microsoft Office and responding to emails
• Must have valid driver license
• Must be available to work variable shifts, weekends, and holidays during certain periods of the year

PHYSICAL DEMANDS & WORKING CONDITIONS

• Move, lift, carry and place objects weighing less than or equal to 50 lbs., without assistance and excess of 50 lbs., with assistance
• Ability to push and pull work-related machinery and equipment
• Reach overhead, and below the knees, including bending, twisting, pulling, and stooping.
• Grasps, turn and manipulate objects of varying size and weight, requiring fine motor skills, and hand-eye coordination.
• Move up and down a ladder
• Stand, sit, kneel or walk for an extended period across an entire work shift
• Working with cleaning solutions and solvents
• Working in outdoors with or without wet, dusty or windy weather conditions
• Able to drive a side by side “Utility” vehicle
• Able to drive a large Sprinter van
• Reliable vehicle to get to and from work or other reliable transportation

COMPETENCIES

• Communication:  Communicates clearly and concisely, both written and verbal.  Able to communicate insights and understanding of issues or problems in a skillful way with colleagues, external parties and owners.  Passes on important information.
• Trustworthiness and integrity, always acting in the best interest of the owner.
• Ability to work independently and in a team setting.
• Critical Thinking:  Asks the right questions to obtain the information needed to size up a situation properly. Anticipates and responds quickly to problems. Finds ways to get projects accomplished efficiently. Attention to Detail:  The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Take Initiative.
• Works well under pressure.
• Proactive:  goes above and beyond what needs to be done. Has the confidence to initiate action independently; addresses unexpected problems or opportunities without prompting.
• Team Player:  Connects with coworkers, leaders and external vendors in an effective manner. Considers how his/her actions affect other groups or team members.  Models a spirit of cooperation with other members of the work group. Works effectively and cooperatively across groups.